Customer Success Engineer APAC
Recruitee
Australia, Canada, India, Ireland, Jamaica +5 moreremotePosted 1 month ago
Skill Required
Customer-Success-EngineeringTechnical-Account-ManagementSolutions-EngineeringCustomer-Success-ManagementPre-Sales-EngineeringCustomer-Success-EngineerTechnical-Customer-Success-EngineerSenior-Customer-Success-EngineerCloud-Customer-Success-EngineerRemote-Customer-Success-EngineersecuritybuildingSassFulltime
Key highlights
- Medior/Senior experience level required.
- Fluent in English.
- Flexibility in working hours.
- High‑impact role in a fast‑growing company.
- Inclusive, competency‑based recruitment.
- Fast growth of responsibility.
Role overview
Aikido is building developer‑first security products that reduce real risk without slowing software releases. The company, founded in 2022 and backed by $85M, is focused on self‑securing software and aims to replace legacy security tools. As a Customer Success Engineer for the APAC region, you will serve as the critical bridge between customers and Aikido’s platform, driving adoption, ensuring value realization, and protecting against churn.
Responsibilities
- Engage with 'accounts at risk' to prevent churn.
- Drive product adoption and maximize customer value.
- Escalate complex issues.
- Debug and resolve workflow issues.
- Drive onboarding and deployment for new clients.
- Deliver training sessions to customer teams.
- Share customer insights with the product team.
Requirements
- Medior/Senior profile with prior experience in customer success, technical account management, or a similar role.
- Tech‑savvy, with the ability to debug and investigate technical workflows.
- Strong communication and proactive, with a "get stuff done" attitude.
- Comfortable working independently and managing multiple priorities.
- Fluent in English.
Benefits
- High‑impact position in a fast‑growing company.
- Fast growth of responsibility.
- A company that sticks to its values in an open and informal atmosphere (see our culture page on the website for more details).
- Flexibility in working hours.
- Recruitment based on competencies; inclusive hiring practices irrespective of gender, religion, ethnic origin, age, sexual orientation, or any disability.
Additional details
- Founded in 2022 by third‑time founders, Aikido has $85M in the bank and a long runway ahead.
- We’re building toward self‑securing software.
- Join an all‑star team. Take real ownership. Push boundaries. Build things that matter.
- Originally posted on Himalayas.