Technical Support Engineer II
Akamai Technologies
IndiaremotePosted 1 month ago
Skill Required
Technical-Support-EngineerTechnical-SupportCustomer-Support-EngineerCybersecurity-SupportNetwork-SecurityTier-2-Support-EngineerL2-Technical-Support-Engineer2nd-Line-Support-EngineerTechnical-Support-AnalystSupport-EngineerTechnical LeadTechnical Support EngineerBackup and Recoveryrelated fieldVMwareCybersecurityEngineeringCloud SecuritynetworkingShell ScriptingsecurityPythonLinuxCloudandAIFulltime
Key highlights
- 4+ years of relevant experience required.
- Mandatory Linux OS knowledge.
- FlexBase program offers flexible work arrangement.
- Responsiveness and high availability mindset is a key requirement.
- Basic scripting knowledge in Bash, PowerShell, and Python.
Role overview
Responsibilities
- Learning and gaining in depth experience in Akamai's Guardicore Segmentation, zero trust network security.
- Working as a trusted support partner to resolve customer questions and issues.
- Owning the problem resolution and collaborating with internal teams.
- Leading investigations on Akamai's Guardicore Segmentation and Zero Trust product for customers.
- Analyzing existing technical issues on Akamai's Guardicore Segmentation, Zero Trust product, proposing solutions to prevent issues.
Requirements
- 4+ years of relevant experience and a Bachelor's degree in Computer Science, Engineering, or related field.
- Experience providing technical solutions & support to B2B customers.
- Knowledge of the technologies: Linux Operating System (Mandatory), Basic Networking, Virtualization, Cloud Technologies.
- High availability and a responsiveness mindset.
- Basic knowledge of any Scripting Languages like Bash, PowerShell, and Python.
Benefits
- FlexBase program – flexible work location options (home, office, hybrid).
- Health, well‑being, financial and life‑outside‑work support – see detailed benefits.
Additional details
- At Akamai, we make life better for billions of people, trillions of times a day – the company’s mission and focus areas include Cloud & Edge, Security, Content Delivery and AI.
- Our team includes highly skilled and experienced cybersecurity and data center experts in the industry.
- We utilize tools, process, and knowledge to diagnose and resolve product, platform and customer issues.
- The role is posted originally on Himalayas platform.
- Company culture emphasizes innovation, security, and performance in a distributed platform environment.