Senior Implementation Consultant
Zenoti
Hyderabad, Telangana, IndiaPosted 1 month ago
Skill Required
Professional ServicesJavaScriptHTMLJiraContract
Key highlights
- Attractive compensation
- 3-8 years of experience required
- Medical coverage for employee and immediate family
- Great Place to Work Certified™ for 2021-2022
Role overview
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry, enabling businesses to manage operations such as online appointment bookings, POS, CRM, employee management, inventory, and marketing. The platform helps streamline systems, reduce costs, and improve customer retention and spending. Zenoti powers over 30,000 salons, spas, medspas, and fitness studios globally, including major brands like European Wax Center, Hand & Stone, and CorePower Yoga. The company has achieved significant milestones, including a $1 billion valuation, recognition as a Great Place to Work Certified™, and rankings on Deloitte’s Technology Fast 500™.
Responsibilities
- Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue
- Drive demos, walk-throughs and solution reviews with customers
- Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations
- Configure Zenoti to meet customer business scenarios
- Identify risks based on current product capabilities; define and implement mitigation plans
- Address customer issues and concerns in a timely fashion to ensure customer satisfaction
- Align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service
- Stay up-to-date with product knowledge, business flow, sales process, and market dynamics
- Demonstrate deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios
- Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products
- Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives
- Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations
Requirements
- 3-8 years of experience in Implementation and support of Enterprise products
- Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions
- Proven fast learner of enterprise applications, experience in implementing cloud solutions
- Proven successful track record in large scale enterprise implementations involving integrations using APIs and web services, data analysis/ data migrations
- Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding
- Strong verbal and written communication skills, especially in the areas of requirements and solution documentation
- Ability to manage and work across multiple projects. Experience working with remote teams across different timezones
- Strong ability to demo/train and deliver excellent customer presentations
- Strong logical, analytical and problem-solving skills
- Open to travel on short notice to customer locations when required
- Good understanding of MS Office, JIRA, Basecamp applications
- Ability to learn new skills and operate in a fast-paced and changing environment
Nice to have
- Good to have knowledge of Web Design using HTML, JavaScript
- Experience in the wellness/spa industry is a plus
- Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry
Benefits
- Be part of an innovative company that is revolutionizing the wellness and beauty industry
- Work with a dynamic and diverse team that values collaboration, creativity, and growth
- Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform
- Attractive compensation
- Medical coverage for yourself and your immediate family
- Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives
- Regular social activities, and opportunities to give back through social work and community initiatives
Additional details
- Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training