Senior Manager, Customer Engineering, India
Cloudflare
Remote IndiaremotePosted 10 days ago
Skill Required
Solution EngineeringEngineering ManagerEngineeringGenerative AICybersecurityJavaScriptnetworkingFirewallsecuritybuildingPythondesignAzureCloudRAGAWSGCPDNSandGoAI
Key highlights
- Remote role based in India
- People leadership and commercial technical leadership required
- AI-augmented team and operating model
- Focus on enterprise and strategic accounts
- Equal opportunity employer with strong diversity and inclusion commitment
- Free tools and services for social good (Project Galileo, Athenian Project, 1.1.1.1)
Role overview
At Cloudflare, we are on a mission to help build a better Internet by running one of the world’s largest networks that powers and protects millions of websites and Internet properties for customers ranging from individual bloggers to Fortune 500 companies. Our intelligent global network improves performance and reduces spam and attacks without requiring hardware, software, or code changes. We seek builders who spot normalized problems and leverage AI to create solutions, valuing curiosity, iteration, and collaboration. This role leads the technical customer-facing organization in India, driving business growth, adoption, and team development in an AI-augmented environment.
Responsibilities
- Lead the technical customer-facing organization in India, reporting into APAC Customer Engineering leadership, and is accountable for building a high-performing, AI-augmented technical go-to-market team that drives new business, adoption, retention, and expansion.
- Serve as both a people leader and a commercial technical leader, coaching customer-facing technologists, shaping regional technical strategy, and partnering with sales, product, and customer success to deliver measurable business outcomes.
- Lead and develop the India Customer Engineering team across enterprise and strategic accounts. Act as a player-coach: maintain strong individual technical contribution while enabling the team.
- Serve as the point of reference for the team on complex customer architecture, escalations, and solution design.
- Own regional technical strategy for discovery, demos, architecture design, PoCs, onboarding support, QBRs, renewal support, and expansion plays.
- Partner with Account Executives to drive technical validation and help close new business.
- Keep workloads balanced, support onboarding of new team members, and ensure the team is set up for success.
- Conduct regular 1:1s, provide constructive feedback, and coach team members on discovery, solution architecture, executive communication, and business-value translation.
- Build and run the operating cadence for pipeline inspection, technical deal support, adoption reviews, and account expansion planning.
- Hire, retain, and develop top CE talent; build succession plans and bench strength.
- Facilitate cross-team coordination with Sales, Product, Engineering, and Customer Support to resolve issues quickly and keep customers moving.
- Surface regional feedback, product gaps, and competitive insight to product and engineering. Represent Cloudflare in executive customer meetings, regional events, and partner discussions.
Requirements
- Demonstrated experience in customer-facing technical roles such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.
- Demonstrated people leadership experience, including second-line leadership, hiring, coaching, and performance management.
- Strong technical breadth across security, networking, cloud infrastructure, enterprise architecture, and developer platforms.
- Proven commercial mindset with experience in quota-carrying or revenue-aligned motions. Strong executive presence and ability to bridge technical depth with business outcomes.
- Comfort working in a fast-moving, AI-enabled operating model.
Nice to have
- Experience working with enterprise customers in India or APAC.
- Experience with hyperscaler ecosystems or cybersecurity vendors.
- Hands-on experience with Cloudflare's developer stack, especially Workers AI and AI Gateway.
- Applied AI experience, including prompt engineering, LLM orchestration, or RAG.
- Coding/scripting fluency in Python, JavaScript, or similar languages.
- Relevant certifications such as AWS, Azure, GCP, Palo Alto, ISC2, or ISACA.
Benefits
- Project Galileo: Free tools for journalism and civil society organizations to defend against attacks, used by over 2,400 organizations in 111 countries.
- Athenian Project: Free high-level protection and reliability for state and local government election websites, covering over 425 sites in 33 states.
- 1.1.1.1: A free, faster, more secure, and privacy-centric public DNS resolver with a commitment to never store client IP addresses or sell user data.
Additional details
- Available Locations: Remote, India.
- Applicants who progress to the offer stage may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.
- This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Any offer of employment may be conditioned on authorization to receive controlled software or technology without sponsorship for an export license.
- Cloudflare is proud to be an equal opportunity employer, committed to diversity, inclusiveness, and providing equal employment opportunity for all people without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
- Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Examples include changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Requests can be made via hr@cloudflare.com or mail at 101 Townsend St. San Francisco, CA 94107.