National Collection Manager- Delhi
Paytm
Noida, Uttar Pradesh, IndiaPosted 4 months ago
Skill Required
BusinessObservability
Key highlights
- 12+ years of relevant experience in Collections role required
- Lead collections targets and manage a large team of collection officers
Role overview
Paytm is India's leading mobile payments and financial services distribution company, pioneering mobile QR payments and technologies to help small businesses with payments and commerce. The mission is to serve half a billion Indians and bring them into the mainstream economy. The role involves leading collections targets, controlling collection flow for a specified area, and managing a large team of collection officers, including their productivity and performance. The team acts as a liaison between creditors and consumers, observing accounts for overdue payments, reporting collection activity, addressing client queries, and developing repayment plans.
Responsibilities
- Achieve Collection targets of the area assigned, control flow cases and focus on non starters.
- Ensure documented feedback.
- Ensure Adequate feet on Street availability/bucket wise /segment wise.
- Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team.
- Monitor performance against set parameters and weekly review with Collection executives.
- Ensure background check of all collection agencies hired.
- Identify and manage training needs of the Collection Executives.
- Evaluation of performance of all Collection Executives.
- Support Collection officers in legal/Police issues/Collection Activities.
Requirements
- More than 12+ years of relevant experience in Collections role.
- Graduation/ Post Graduation preferred.
Nice to have
- People Management Skills.
- Demonstrated Success and achievement orientation.
- Excellent Communication Skills.
- Negotiation skills - strong bias for driving results in a High performance environment.
- Strong Relationship and Leadership skills.
- Working Knowledge of Computers.
Additional details
- About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
- About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.