Collection Manager - TL - Lending Collections (EM Recovery)
Paytm
Karnal, Haryana, IndiaPosted 6 months ago
Skill Required
BusinessObservability
Key highlights
- 4+ years of relevant experience in Collections role required
- Graduation/Post Graduation preferred
Role overview
Paytm is India's leading mobile payments and financial services distribution company, pioneering the mobile QR payments revolution. The role involves leading collections targets and controlling collection flow for a specified area, managing a large team of collection officers, and ensuring their productivity and performance. The team acts as a liaison between creditors and consumers, observing accounts for overdue payments, reporting collection activity, addressing client queries, and developing repayment plans.
Responsibilities
- Achieve collection targets of the area assigned, control flow cases and focus on non starters
- Ensure documented feedback
- Ensure adequate feet on street availability/bucket wise/segment wise
- Manage productivity for fixing productivity parameters for Collection Officers, Agencies, and In-house team
- Monitor performance against set parameters and conduct weekly review with Collection executives
- Ensure background check of all collection agencies hired
- Identify and manage training needs of the Collection Executives
- Evaluate performance of all Collection Executives
- Support Collection officers in legal/Police issues/Collection Activities
Requirements
- More than 4+ years of relevant experience in Collections role
- Excellent Communication Skills
- Negotiation skills - strong bias for driving results in a High performance environment
- Strong Relationship and Leadership skills
- Working Knowledge of Computers
- Graduation/Post Graduation preferred
Nice to have
- People Management Skills
- Demonstrated Success and achievement orientation