Customer Success Engineer - II

Mindtickle is hiring an experienced Customer Support Engineer - II to join our Customer Support Engineering team and become the technical heartbeat behind a global enterprise SaaS platform and our award-winning AI solutions. In this role, you will troubleshoot and resolve complex issues in a distributed system across backend services, APIs, data platform, UI interactions, and AI-powered solutions. This role demands a strong working knowledge of cloud fundamentals: debugging of distributed systems, querying and analyzing system data, logs, and traces, writing scripts, and resolving complex backend and frontend issues with precision and speed. You will collaborate directly with Engineering, Product, Quality Engineering, and DevOps, influencing product quality and strengthening customer trust at scale. If you thrive in solving hard technical problems, working with cross-functional teams, excel in high-stakes scenarios, owning outcomes end-to-end, and delighting customers, this role offers unparalleled influence and impact that few L2 positions can match.