Pre Sales - AI Solution Architect
Paytm
Noida, Uttar Pradesh, IndiaPosted 2 months ago
Skill Required
SalesSolution ArchitectAIbuildingfintechdesignAgileAPIsGenerative AIGoMachine Learning
Key highlights
- 5–8 years of experience required in AI/ML, SaaS, or workflow automation
- Opportunity to work with India’s largest payment company by users, merchants, and transactions
- Focus on enterprise AI adoption with measurable business outcomes
- Wealth creation potential tied to Paytm’s ecosystem growth
Role overview
Paytm is India’s leading payment Super App, driving financial inclusion through technology-led services for consumers and merchants. Paytm Intelligence is building next-generation AI platforms, including AI inference infrastructure and agentic AI solutions, to enable enterprises to transition from AI experimentation to production-grade deployments with measurable business outcomes. The AI Agentic Solutions Architect role focuses on driving enterprise adoption of AI-powered workflow automation, working directly with customers to design agentic solutions that deliver cost reduction, conversion uplift, and improved customer experience.
Responsibilities
- Map end-to-end customer journeys across sales, support, and operations.
- Identify high-impact automation opportunities.
- Design agent-driven workflows across systems and teams.
- Design agentic AI systems including orchestration, APIs, and integrations.
- Combine LLMs, rules, and enterprise systems into scalable architectures.
- Translate solutions into measurable outcomes such as cost reduction and conversion uplift.
- Support deal teams with ROI narratives.
- Lead proof-of-concept (POC) engagements with clear success metrics.
- Ensure POCs convert to production deployments.
- Engage both business and technical stakeholders.
- Effectively handle skepticism stemming from prior enterprise AI failures.
- Build repeatable solution frameworks across industries.
- Enable sales teams with structured use cases.
Requirements
- 5–8 years of experience in AI/ML, SaaS, or workflow automation.
- Proven track record of working successfully with enterprise customers.
- Strong foundational understanding of customer journeys and core business processes.
- Technical familiarity with APIs, system integrations, and complex enterprise software architectures.
- Exceptional communication skills, with the ability to bridge the gap and communicate effectively with both technical engineers and business stakeholders.
Benefits
- Merit-based culture that thrives on self-motivated and driven individuals.
- Agile and democratic setup that encourages creativity and diverse perspectives.
- Opportunity to work at a massive scale in India’s fastest-growing Fintech Organization.
- Wealth creation opportunities tied to Paytm’s growth and ecosystem (500M+ users, 21M+ merchants).
Additional details
- Paytm is India's payment Super App offering comprehensive payment services, pioneering mobile QR payments, and standing as India’s largest payment company by Users, Merchants, Payment Transactions, and Revenue.
- Paytm’s mission is to drive financial inclusion in India and bring half a billion Indians into the mainstream economy through technology-led financial services.
- Paytm enables commerce for small merchants and distributes financial services offerings in partnership with financial institutions.
- Paytm introduced innovative solutions like QR codes for payments and Sound-box for payment reconciliation via voice alerts.
- Paytm distributes loans to partners via the ‘Paytm for Business’ App.
- Paytm Intelligence is building solutions such as Outreach Manager, CLM agents, and domain-specific AI agents that automate complex customer journeys across sales, service, and operations.
- These systems orchestrate workflows, decisions, and actions across enterprise systems, going beyond traditional chatbots.
- Key Result Areas (KRAs) include: Deal Impact (influence deal progression and maximize win rates), POC Conversion (successfully convert pilots to full production deployments), Business Value Articulation (deliver quantified outcomes, data-backed ROI, and clear business metrics), Workflow Depth (build strong, highly repeatable use cases across diverse industries), Customer Credibility (establish deep trust and strategic advisory standing with enterprise stakeholders).