Senior Associate, People Success
Mindtickle
Pune, Maharashtra, IndiaremotePosted 1 month ago
Skill Required
G&AITILwrittenDesign PatternsAIFulltime
Key highlights
- 5+ years of hands-on experience in core HR operations, payroll administration, and lifecycle compliance
- Working Hours: Afternoon Shift (12:00 PM – 9:00 PM IST)
Role overview
Mindtickle is the leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. This role offers an opportunity to make a sustained impact by supporting and scaling our global People Operations function. You will play a critical role across three key operational pillars: leading end-to-end India payroll, compliance, and core operations, facilitating US payroll operations and PEO/EOR processes, and serving as a trusted point of contact for employee grievances and advisory matters. This position is ideal for someone with a strong understanding of HR processes, a solid operational mindset, and the ability to manage complex multi-country compliance frameworks in partnership with internal and external stakeholders.
Responsibilities
- Prepare, facilitate, and execute end-to-end India payroll while managing statutory compliances, payroll audits, and regulatory filings to ensure complete accuracy and timeliness.
- Assist with US payroll processing, multi-state labor compliance, leave of absence (LOA) administration, and EOR/PEO management across platforms like TriNet and Remote.
- Own routine administration and maintain precise employee records across core HR tools including HiBob and GreytHR throughout the complete employee lifecycle.
- Serve as a compassionate primary point of contact for employee inquiries and workplace grievances, delivering thoughtful HR advisory services with discretion and professionalism.
- Improve efficiency, scalability, and consistency of HR operations by reducing manual effort, refining ticketing workflows, and enabling smoother end-to-end people processes.
- Partner closely with internal stakeholders - reporting directly to the Director, People Operations - to support company-wide people initiatives, policy implementations, and audit readiness.
Requirements
- 5+ years of hands-on experience in core HR operations, payroll administration, and lifecycle compliance.
- Strong practical understanding of India HR compliances alongside exposure to US labor regulations, multi-state compliance, and LOA processes.
- Direct proficiency with modern HRIS, payroll, and PEO/EOR platforms, specifically HiBob, GreytHR, TriNet, and Remote.
- Excellent written and verbal communication skills, with an empathetic approach to resolving sensitive employee relation queries.
- Meticulous attention to detail, exceptional organizational abilities, and a solution-oriented operational mindset.
- Master’s degree or equivalent practical experience in Human Resources, Business Administration, or a related discipline.
Nice to have
- Prior experience working within Product Software or SaaS organizations.
- Demonstrated experience handling HR ticketing systems and query management workflows.
- Hands-on experience working directly with PEO/EOR partners for international employee operations.
Additional details
- Working Hours: Afternoon Shift (12:00 PM – 9:00 PM IST)
- Our commitment to innovation has also earned us the 'AI-based Sales Solution of the Year' award in the 8th annual AI Breakthrough Awards program (PR Newswire), and a Gold Stevie Award for Sales and Customer Service (Mindtickle)- recognition of our dedication to both product excellence and outstanding customer support.