Posted today · be early
ServiceDesk Engineer
Tabby
WorldwideremotePosted today
Skill Required
ServiceDesk-EngineerTechnical-Support-EngineerIT-Support-SpecialistIncident-ManagerOperations-EngineerHelpdesk-EngineerIT-Helpdesk-EngineerService-Desk-TechnicianService-Desk-AgentService-Desk-EngineeringService-Desk-RepresentativeService-Desk-AnalystService-Desk-SpecialistService-Desk-AssociateGenerative AIGCPITILEngineeringautomationObservabilityDatadogfintechwrittenPrometheusPythonCloudJiraShell ScriptingSQLandGoAIFulltime
Key highlights
- Fully remote — work from anywhere in Europe
- Up to 20% tax allowance
- 22 paid leave days annually
- Stock options (ESOP) in a pre-IPO company
- Additional compensation for on-call duty
- Experience with monitoring and logging tools (Datadog, Grafana, Kibana) required
Role overview
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money. The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN, use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
Responsibilities
- Respond to alerts and incidents: triage, assess impact and escalate to the right teams
- Coordinate resolution and keep stakeholders informed
- Take part in the on-call rotation
- Contribute to post-mortems and follow up on action items
- Handle requests from the support team and colleagues
- Investigate technical issues using logs, metrics and SQL, identify bugs and create clear tasks for development teams
- Maintain runbooks and documentation for L1 and L2 teams
- Improve support and incident management processes
- Automate routine tasks and contribute to internal tools (BackOffice, alerting)
- Explore and implement AI tools and LLM-based solutions to speed up request handling, incident triage and documentation (e.g. auto-categorisation, summarisation, knowledge-base assistants)
Requirements
- Experience in service desk, production support or a similar operational role
- Hands-on experience with incident management, or a strong interest in it
- Ability to stay structured and communicate clearly when things break
- Strong soft skills: ownership, proactivity, high level of autonomy
- Experience with monitoring and logging tools (Datadog, Grafana, Kibana)
- Experience writing simple SQL queries
- Experience working with Jira
- English at a level sufficient for written communication and reading technical documentation (B2+)
Nice to have
- Experience implementing AI / LLM tools in support or operational processes (chatbots, AI agents, workflow automation, prompt engineering)
- Experience with Google Cloud
- Experience with Google Apps Script
- Scripting skills (Bash, Python, Go)
- Understanding of ITIL processes
- Jira administration experience
Benefits
- Full-time B2B contract
- Fully remote setup, work from anywhere in Europe
- Up to 20% tax allowance
- 22 paid leave days annually
- Additional compensation for on-call duty
- Stock options (ESOP) in a fast-scaling, pre-IPO company
- Flexi benefits you can use for wellness, travel, or learning
- Real ownership and fast growth in incident and operations management
- Room to experiment with AI and modern tooling to shape how our operations work
- Work alongside a high-performing, international engineering team in a global fintech unicorn
Additional details
- Incident management is one of the core areas of the role
- Tabby is a 24/7 payments business, so incidents are a natural part of the job
- You'll be involved in handling incidents from first alert to post-mortem
- On-call rotation occasionally includes out-of-hours alerts
- This role might not be for you if you're looking for a stable schedule with no out-of-hours work
- This role might not be for you if you find frequent multitasking and context switching stressful
- This role might not be for you if you prefer long, deep-focus tasks over a fast-paced operational environment
- Originally posted on Himalayas