Responsible for administering and optimizing enterprise event and alert management platforms while developing automation and scripting solutions to streamline alert routing, escalation workflows, and operational efficiency.
Responsibilities
- Administer and optimize enterprise alert management platforms including Client On-Call, PagerDuty, and ServiceNow integrations
- Design and implement automation and scripting solutions to streamline alert routing, escalation workflows, and operational processes
- Develop and maintain API integrations, webhooks, and automation scripts to support large-scale platform configuration and migration
- Configure and manage services, escalation policies, teams, and alert routing logic
- Analyze alert patterns and system telemetry to reduce alert noise and improve signal quality
- Refine platform rulesets, escalation paths, and routing logic based on operational metrics and performance monitoring
- Collaborate with IT operations, engineering teams, and business stakeholders to align alerting strategies with service ownership
- Support enterprise Event Management (EVM) initiatives, including platform migration and operational governance
- Develop technical documentation, runbooks, and configuration standards
- Track and report alert KPIs and operational performance metrics
Requirements
- 4–6+ years experience with Client On-Call, PagerDuty, or similar incident management platforms
- Strong scripting and automation experience (Python, Bash, or similar)
- Experience with REST APIs, webhooks, and platform integrations
- Familiarity with ServiceNow incident workflows
- Experience managing alerting platforms in large enterprise environments
- Strong troubleshooting and data analysis skills
- Experience needed with PagerDuty and Splunk On-Call (VictorOps)
Additional details
- Title: Event & Alert Management Automation Engineer
- Location: 100% Remote- India
- Duration: 6-month contract (Potential to extend)
Zobhira
