Technical Support Engineer
Nozomi Networks
IndiaremotePosted 17 days ago
Skill Required
Technical-Support-EngineerSystems-EngineerSupport-EngineerCybersecurity-SupportIT-SupportCustomer-Support-EngineerService-Support-EngineerProduct-Support-EngineerTechnical-Customer-Service-EngineerTechnical LeadTechnical Support EngineertroubleshootingCybersecurityEngineeringPostgreSQLsecuritywrittenTestNGdesignDesign PatternsRustandAIFulltime
Key highlights
- Remote work position
- Required: Degree in CE, CS, or equivalent
- Required: ICS security projects experience
- Benefit: Unparalleled Flexible Time-Off
Role overview
Nozomi Networks is a leader in OT and IoT cybersecurity, providing an AI-powered platform to secure critical infrastructure for enterprises and government entities across 68 countries. The company is seeking a Technical Support Engineer for its Delivery department to resolve technical issues and improve processes with autonomy. This is a fully remote work position requiring a dedicated home office environment with reliable power and internet connectivity.
Responsibilities
- Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues.
- Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed.
- Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed.
- Develop and maintain core competency on Nozomi Networks entire product line and technologies.
- Create knowledge base content where none exists while updating existing to correctly position solutions.
- Understanding of critical account infrastructure and technical environments.
- Provide white-glove treatment for critical accounts.
- Replicate and reproduce customer issues in the lab prior to escalating issue internally.
- Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust
Requirements
- Excellent troubleshooting skills.
- Strong communication (written/verbal) and presentation skills.
- Solid working proficiency in both written and spoken English.
- Ability to operate in settings with strong confidentiality and data privacy protocols.
- Comfortable using FreeBSD.
- Knowledge of PostgreSQL.
- Bachelor’s Degree (or equivalent) in Computer Engineering (CE), or Computer Science (CS) or equivalent education/training/experience.
- Experience in the field of ICS (Industrial Control Systems) security projects.
Benefits
- Health & Wellness
- Financial
- Work-Life Balance
- Unparalleled Flexible Time-Off
Additional details
- This is a fully remote work position. A suitable and dedicated home office environment, including reliable power and internet connectivity, is required.
- Successful candidates will be subjected to background verification checks.
- Be cautious of unsolicited messages, fake email addresses, requests for money and unclear job descriptions. Report suspicious activity to authorities. Our open job opportunities and descriptions are posted on Nozomi Networks' career page.
- Originally posted on Himalayas