Helpdesk Administrator – Product Support

Helpdesk Administrator Product Support Exp: 2Yrs Location: Bengalore F2F mandate final round Rotaional shift Workign from office mandate Helpdesk Administrator should focus on case intake, triage, assignment, SLA management, monitoring, customer communication, and coordination with Support Engineers and Managers. Job Summary The Helpdesk Administrator is responsible for managing the day-to-day operational activities of the Product Support Helpdesk.