IT Support Engineer
Domino Data Lab
IndiaremotePosted 4 days ago
Skill Required
IT-Support-EngineeringIT-OperationsSystems-AdministratorTechnical-SupportIT-Support-SpecialistIT-Support-EngineerIT-Support-TechnicianSupport-EngineerTechnical-Support-EngineerSystems-Support-EngineerIT Support EngineerdevelopingSnowflakesecuritybuildingAzureMachine LearningJiraIAMandAIContract
Key highlights
- 5+ years of IT experience required.
- 2+ years of experience implementing IT management software.
- Advanced expertise with MacOS, Windows, Microsoft Intune, JAMF, SAML/SSO, SCIM provisioning, SPF/DKIM, VPNs, and Azure/MSFT ADFS.
- Contract role focused on Tier 1 & Tier 2 support and global onboarding.
- Work with high‑profile customers such as Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA, and the US Navy via Domino’s platform.
- Backed by leading investors including Sequoia Capital, Coatue Management, NVIDIA, and Snowflake.
Role overview
The IT team at Domino keeps our developers, engineers, and business units running at top efficiency. This contract role will help manage day-to‑day IT systems and processes, from onboarding/offboarding to Tier 1 support.
Responsibilities
- Improve IT support: Tier 1 & Tier 2 ticket resolution and monitor Jira/Slack IT channels for timely support.
- Enhance global onboarding by managing laptop provisioning/de-provisioning (Mac & Windows) through our third‑party partner.
- Support onboarding/offboarding by running global processes and delivering IT training to employees.
- Secure access by administering identity providers (Google Workspace, Okta).
- Build scalable processes by documenting best practices and growing the IT Knowledge Base.
- Manage day‑to‑day IT systems and processes, from onboarding/offboarding to Tier 1 support.
Requirements
- 5+ years in IT, including 2+ years implementing IT management software.
- Proven ability to independently execute IT operations end‑to‑end in a small, fast‑paced environment (150–300 employees).
- Advanced expertise with MacOS, Windows, Microsoft Intune, JAMF, SAML/SSO, SCIM provisioning, SPF/DKIM, VPNs, and Azure/MSFT ADFS.
- Security‑first mindset with a strong bias toward reliability and edge‑case thinking.
- Proactive process improver who documents and future‑proofs IT systems.
- Strong communicator who partners well across teams.
Additional details
- At Domino, we build software that helps the largest, AI‑driven organizations build and operate advanced data science and AI solutions at scale.
- Our platform integrates a streamlined model development environment, MLOps capabilities, and novel features for collaboration, reuse, and reproducibility.
- Our customers — like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy — are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country.
- Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for a decade but are still a small team operating with the spirit of a startup.
- Especially in the world of AI today, we believe that the future is still being invented — and we want to be the ones building it.
- For more information, visit www.domino.ai
- We value a growth mindset. High‑performing creative individuals who dig into problems and see the opportunities for success.
- We believe in individuals who seek truth and speak the truth and can be their whole selves at work.
- We value all of you that believe improving is always possible. At Domino everything is a work in progress – we can do better at everything.
- We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.
- We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.
- Originally posted on Himalayas.