IT Support Engineer
Domino Data Lab
IndiaremotePosted 1 month ago
Skill Required
IT-Support-EngineeringIT-OperationsSystems-AdministratorTechnical-SupportIT-Support-SpecialistIT-Support-EngineerIT-Support-TechnicianSupport-EngineerTechnical-Support-EngineerSystems-Support-EngineerIT Support EngineerdevelopingSnowflakesecuritybuildingAzureMachine LearningJiraIAMandAIContract
Key highlights
- 5+ years IT experience (including 2+ years implementing IT management software)
- Experience executing IT operations end‑to‑end in a 150–300 employee fast‑paced environment
- Advanced expertise with MacOS, Windows, Microsoft Intune, JAMF, SAML/SSO, SCIM provisioning, SPF/DKIM, VPNs, and Azure/MSFT ADFS
- Security‑first mindset with strong bias toward reliability and edge‑case thinking
- Proactive process improver who documents and future‑proofs IT systems
- Contract role managing day‑to‑day IT systems and processes, including global onboarding and Tier 1 support
Role overview
The IT team at Domino keeps developers, engineers, and business units running at top efficiency by making technology invisible and seamlessly integrated into everyday workflows. This contract role will manage day‑to‑day IT systems and processes, including onboarding/offboarding and Tier 1 support.
Responsibilities
- Improve IT support: Tier 1 & Tier 2 ticket resolution and monitor Jira/Slack IT channels for timely support
- Enhancing global onboarding: manage laptop provisioning/de‑provisioning (Mac & Windows) through our third‑party partner
- Supporting onboarding/offboarding: run global processes and deliver IT training to employees
- Securing access: administer identity providers (Google Workspace, Okta)
- Building scalable processes: document best practices and grow the IT Knowledge Base
- Manage day‑to‑day IT systems and processes, from onboarding/offboarding to Tier 1 support
Requirements
- 5+ years in IT, including 2+ years implementing IT management software
- Proven ability to independently execute IT operations end‑to‑end in a small, fast‑paced environment (150–300 employees)
- Advanced expertise with MacOS, Windows, Microsoft Intune, JAMF, SAML/SSO, SCIM provisioning, SPF/DKIM, VPNs, and Azure/MSFT ADFS
- Security‑first mindset with a strong bias toward reliability and edge‑case thinking
- Proactive process improver who documents and future‑proofs IT systems
- Strong communicator who partners well across teams
Additional details
- Who we are: At Domino, we build software that helps the largest, AI‑driven organizations build and operate advanced data science and AI solutions at scale.
- Our platform integrates a streamlined model development environment, MLOps capabilities, and novel features for collaboration, reuse, and reproducibility.
- Our customers include Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy.
- Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors; in business for a decade but still a small team with a startup spirit.
- For more information, visit www.domino.ai
- What we value: growth mindset, high‑performing creative individuals, truth‑seeking, ability to be whole selves at work, continuous improvement, teaching and learning environment, diverse team across backgrounds, genders, ethnicities, abilities, and sexual orientations.
- Originally posted on Himalayas