Posted today · be early
Application Support Engineer
Lifelancer
IndiaremotePosted today
Skill Required
Application-Support-EngineerApplication-Support-SpecialistTechnical-Support-EngineerSupport-EngineerProduction-Support-EngineerApplication-Support-EngineeringApplication-Support-AnalystApplications-Support-AnalystSoftware-Support-EngineerApplication Developertroubleshootingrelated fieldServiceNowanalyticalITILandManual TestingFulltime
Key highlights
- Required experience: 2 years of related experience
- Experience levels: G130 2-4 years, G140 5-7 years, G150 8-12 years
- Bachelor's Degree in Computer Science or related field, or equivalent experience
- Full-time remote role based in Kochi, Kerala, India
- Primary skills: Troubleshooting, Incident Resolution, Application Support
- Provides Tier 2/3 technical support for custom integrations
Role overview
Participates in analytical, experimental, investigative and other fact-finding work in support of technology product. Responsibilities are within the Technology Product Development Support Function as a generalist or in a combination of Disciplines.
Responsibilities
- Work with customers and project management teams to gather requirements and translate them into technical specifications
- Manages day-to-day of the ticketing queue for clients ensuring completion in line with client needs/expectations.
- Helps prepare recurring internal meetings and advises on timeline progression.
- Ensures all tickets are up to date. Responsible for ticket escalation as needed.
- Builds out weekly client slides. Provides snapshot of projects and status.
- Participate in QA, UAT & production launch support related to various customer engagements
- Collaborate with product development team to help support platform functionality
- Provide Tier 2/3 technical support for custom integrations
- Drives resolution to remediate both routine and non-routine problems and holds resources accountable to provide permanent solutions designed to improve the customer experience.
Requirements
- Bachelor's Degree Computer Science, a related field, or equivalent experience
- Req
- 2 years of related experience Req
- Primary Skills - Troubleshooting, Incident Resolution, Application Support
- Has working knowledge of support processes and working in support environment.
- Experience: For G130 2 to 4 years; For G140 - 5 to 7 Years; for G150 - 8 to 12 Years
Nice to have
- Secondary Skills - ServiceNow, CloudOps, Production Support Tools
Additional details
- Job Title: Application Support Engineer
- Job Location: Kochi, Kerala, India
- Job Location Type: Remote
- Job Contract Type: Full-time
- Location - Kochi
- Work is primarily achieved by an individual or through project teams, with emphasis on technical/discipline knowledge rather than managing people.
- Requires the application of expertise in professional area(s) to achieve results.
- Progression within the Career Band reflects increasing depth of professional knowledge, project management and ability to influence others.
- IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
- IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
- This job is curated by Lifelancer.
- Lifelancer is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health sciences, healthtech and IT domains.
- Please apply via Lifelancer platform to get connected to the application page and to find similar roles.
- Originally posted on Himalayas
