Posted today · be early
Technical Support Engineer
Gruve
IndiaremotePosted today
Skill Required
Technical-Support-EngineerNetwork-Support-EngineerIT-Support-EngineerNetwork-EngineerSystems-Support-EngineerSupport-EngineerCustomer-Support-EngineerService-Support-EngineerProduct-Support-EngineerTechnical-Customer-Service-EngineerTechnical LeadTechnical Support EngineerIAMtroubleshootingCybersecurityServiceNownetworkingObservabilitysecuritybuildingwrittenTCP/IPNetwork MonitoringCloudJiraGenerative AICiscoDNSandAIFulltime
Key highlights
- Committed to 24×7 rotational shifts including nights and weekends
- Freshers / 1-2 years of relevant experience
- Dynamic environment with strong customer and partner networks
- Education: BE/B.Tech, MCA, or a Master's degree
Role overview
Gruve is an innovative software services startup dedicated to transforming enterprises into AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.
Responsibilities
- Ensure the availability and optimal performance of system and network services.
- Diagnosis and troubleshooting of Wireless network devices like Aps, Switches etc.
- Manage and monitor all installed systems and infrastructure to maintain the highest levels of availability and reliability.
- Continuously analyze platform behavior and provide recommendations for system and infrastructure improvements.
- Possess knowledge and experience in Routing and Switching, TCP/IP, PPP, Ethernet, Fast Ethernet, FTP, DHCP, OSPF, VLAN, VTP, BGP, EIGRP, ACL, VoIP, Firewall Configuration, LAN, and WAN.
- Demonstrate expertise in system configuration and troubleshooting.
- Proficient in managing IP addresses and ensuring timely resolution of tickets within established SLAs.
- Skilled in Active Directory, DHCP, DNS management, and troubleshooting associated issues.
- Provide technical support for 4G/5G LTE and wireless technologies.
- Develop and maintain comprehensive, up-to-date technical documentation.
- Create and oversee the implementation of new internal and external policies.
- Demonstrate the ability to lead and participate in technical sessions, coordinate multi-organizational projects, and manage technical implementation or troubleshooting discussions effectively.
Requirements
- Education: BE/B.Tech, MCA, or a Master's degree.
- Experience: Freshers / 1-2 years of relevant experience.
- Skills: Excellent English verbal and written communication skills. Strong collaboration and teamwork skills.
- Committed to 24×7 rotational shifts including nights and weekends.
Nice to have
- Certifications: CCNA / CCNP / CCIE (Will be added advantage)
- Basic knowledge of Networking / Servers / LAN / WAN / Wireless Networks
- Experience in ServiceNow, Salse Force, Jira JSM, Microsoft Platform, Slack, Nagios Monitoring tool
Benefits
- Dynamic environment with strong customer and partner networks
- Culture of innovation, collaboration, and continuous learning
- Diverse and inclusive workplace
Additional details
- Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.