Level 3 IT Systems Engineer

DistantJob

WorldwideremotePosted 2 months ago

Skill Required

IT-Systems-EngineeringTechnical-SupportNetwork-AdministrationSystems-AdministrationCloud-InfrastructureIT-Systems-EngineerL3-Systems-EngineerSystems-EngineerIAMWindows ServerVMwareSharePointnetworkingITILFirewallsecurityetc.)designAzureCiscoCloudAWSandFulltime

Key highlights

Fully remote role
7–10 years of hands-on experience required
MSP environment experience ideal

Role overview

We’re looking for an experienced IT Systems Engineer III who combines strong technical expertise with excellent customer service and communication skills. This is a fully remote role with constant client interaction. The ideal candidate is proactive, solutions-driven, and focused on security, reliability, and performance. The company is a leading Managed Services Provider with nearly fifteen years in the industry, serving diverse regional clients with a mission to help them succeed through empathetic, friendly, and responsive service.

Responsibilities

Provide remote technical support via phone, ticketing systems, and remote tools.
Troubleshoot and resolve issues across networks, servers, endpoints, and cloud environments.
Design and implement solutions to improve security, uptime, and performance.
Manage and support Windows Server, Active Directory, and Microsoft 365 environments.
Administer virtualization platforms (VMware, Hyper-V).
Support and maintain cloud infrastructure (Azure and/or AWS).
Configure and manage firewalls (SonicWall, Sophos, Fortinet, Cisco, etc.).
Monitor systems using RMM tools and maintain clear documentation in ticketing systems.
Perform network, server, and security assessments following best practices.
Communicate clearly and proactively with clients and internal teams.

Requirements

7–10 years of hands-on experience, ideally in an MSP environment.
Strong expertise in networking, Windows Server, Active Directory, and Microsoft 365.
Advanced experience with virtualization (VMware, Hyper-V).
Experience with cloud platforms (Azure and/or AWS).
Familiarity with firewalls, backup solutions (Datto, Veeam), and RMM tools (e.g., NinjaOne).
Excellent communication, organization, and time-management skills.
Proactive, results-oriented, and a strong team player.
Experience handling customer support via calls and tickets.
Professional-level English.

Nice to have

Technical sales experience.
One or more of the following certifications: CompTIA Net+ and/or CompTIA Security+
CCNA or CCIE-Cisco certifications
Microsoft certifications for Azure, Office 365, Security