VOC Research Executive
Paytm
Mumbai, Maharashtra, IndiaPosted 3 months ago
Skill Required
Business Growth & InsightsUser Researchanalyticalfintech
Key highlights
- Minimum 4 years of Research and Analytics experience required
- Stock Broking Industry experience required
- Competitive compensation offered
- Work with 500M+ users and 35M+ merchants
- Focus on customer-centric VOC initiatives
- Opportunity to shape India's largest digital lending and payments story
Role overview
We are looking for a customer-centric and execution-oriented VOC Research Executive to support user research and voice-of-customer initiatives for Paytm Money. The role involves conducting qualitative and quantitative research, managing research operations, and generating actionable insights to improve user experience and business outcomes.
Responsibilities
- Manage and maintain focus groups across different investor and trader cohorts for qualitative and quantitative research initiatives
- Conduct research with internal and external users to derive actionable insights for business and product teams
- Coordinate research operations including vendor payments, user incentive distribution, and participant management
- Build detailed user personas across various cohorts such as scalpers, swing traders, and long-term investors
- Develop and maintain a knowledge base capturing investor and trader behavior patterns on the platform
- Support business and product teams with insights across acquisition, activation, retention, and reactivation journeys
- Prepare research summaries, reports, and presentations with clear recommendations
- Work closely with cross-functional stakeholders to ensure smooth execution of VOC initiatives
Requirements
- Minimum 4 years of Research and Analytics, with Stock Broking Industry experience
- Strong communication and stakeholder management skills
- Basic understanding of qualitative and quantitative research methodologies
- Ability to interact confidently with users and gather structured insights
- Strong organizational and operational management capabilities
- Attention to detail and ability to manage multiple tasks simultaneously
- Analytical thinking and ability to translate findings into actionable recommendations
- Education: Any Graduate
Nice to have
- Prior exposure to fintech, wealth-tech, research, or customer experience functions
- Proficiency in Excel, PowerPoint, and research/documentation tools
Benefits
- We give immense opportunities to make a difference and have a great time doing that
- You are challenged and encouraged here to do meaningful work for yourself and customers/clients
- We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the customer
- With over 500 million+ registered users, 35 million+ merchants, and a wealth of data in our ecosystem, we are uniquely positioned to democratize credit and shape India's largest digital lending and payments story
- We offer competitive compensation reflecting your contribution. If you are the right fit, we believe in creating wealth for you
Additional details
- Title: AM/DM - VOC Research
- About Us: Paytm is India's leading digital payments and financial services company. Our platform offers a wide range of payment solutions to consumers and merchants, including utility payments, money transfers, and Paytm Payment Instruments (PPI) such as Paytm Wallet, Paytm UPI, and Paytm Payments Bank Net-Banking. We also provide merchant services, advertising, and a Mini app store. With a focus on growth and engagement, we leverage data science to drive sustainable success. We offer credit services sourced from financial partners to further support merchants.
