IT Operations Analyst, Bengaluru
Harvey
Bengaluru, IndiahybridPosted 3 months ago
Skill Required
ITtroubleshootingnetworkingautomationFirewallsecurityAndroidwrittenIAMiOSandAIFulltime
Key highlights
- 2+ years of IT support experience required
- Fast-paced, high-growth, and global environment
Role overview
At Harvey, we’re transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise. This is a rare chance to help build a generational company at a true inflection point, with strong product-market fit and world-class investor support. We’re seeking an IT Operations Analyst to join our Business Technology (BizTech) team and help deliver a seamless employee experience through hands-on IT support in our Bengaluru office. This role will ensure employees have the tools and technology they need to be productive, from onboarding through their entire lifecycle at Harvey.
Responsibilities
- Create a great employee experience through hands-on IT support for employees in our Bengaluru office
- Support onboarding and offboarding, including provisioning/deprovisioning accounts and setting up new hire equipment
- Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues
- Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high-quality A/V experiences
- Manage user accounts, access, and security settings across Okta, Google Workspace, Slack, and other SaaS tools
- Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement
- Assist with basic security best practices and help enforce IT policies
- Collaborate with the IT team on automation, documentation, and process improvements
- Identify and track recurring problems and their root causes, working with system owners to solve them permanently
Requirements
- Minimum 2+ years of IT support experience in a fast-paced startup or tech environment
- Strong troubleshooting skills with macOS, Windows, and mobile devices (iOS/Android)
- Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools
- A strong customer service mindset—friendly, patient, and proactive—with a relentless focus on quality of experience
- Familiarity with basic networking concepts (Wi-Fi, VPNs, firewalls, IP troubleshooting)
- Strong communication and stakeholder management skills, especially with non-technical teams
- Ability to thrive in a fast-paced, high-growth, and global environment
Additional details
- At Harvey, the future of professional services is being written today — and we’re just getting started
- Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence
- We live by three values: Decisiveness, Simplicity, and Job's Not Finished
- Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here]
- #LI-GW1
- Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law
- We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai