Sr. AWS Developer, Products
NeuraFlash
IndiaremotePosted 12 days ago
Skill Required
AWS-DeveloperSenior-AWS-DeveloperAWS-EngineerCloud-DeveloperAI-EngineerSenior-AWS-Software-EngineerSenior-AWS-EngineerAWS-Software-DeveloperAWSMachine LearningGenerative AIObservabilityCD pipelinesEngineeringR ProgrammingTypeScriptServerlessSalesforcedevelopingCryptographyanalyticsNode.jsDynamoDBsecuritybuildingetc.)PythondesignCI/CDCloudAPIsOWASPRAGFulltime
Key highlights
- Minimum 5+ years of experience required
- Up to 25% travel commitment expected
- Hybrid/remote work options available
- Must have strong Python or TypeScript/Node.js programming skills
- Requires production experience with Amazon Bedrock
- Needs AWS Developer or Solutions Architect certification (Associate or Professional)
Role overview
NeuraFlash, Part of Accenture is seeking a Senior AWS Developer to lead the creation of its AI backbone, including the Pulse platform for AI agent monitoring and evaluation, and the NeuraFlash Desktop for Amazon Connect. This role focuses on building the AI foundation for contact center innovations powered by Agentforce and Salesforce Einstein, requiring deep expertise in AWS serverless architecture, GenAI applications, and security compliance.
Responsibilities
- Build Pulse's AI core: conversation ingestion, topic detection, LLM-based evaluations and scoring, PII redaction, and the insights/recommendation engine
- Develop on Amazon Bedrock — model invocation, Agents, AgentCore (gateways, runtimes), Knowledge Bases/RAG, and Guardrails — plus third-party LLM APIs
- Design and build Pulse's MCP server and agentic interfaces so AI assistants and customer tooling can consume Pulse data and actions
- Engineer agent observability: session/trace capture, evaluation harnesses, quality scoring, and health metrics for production AI agents
- Build the supporting serverless backend: Lambda, API Gateway, DynamoDB, Aurora/RDS, S3, Kinesis, Step Functions
- Own product infrastructure as code (AWS CDK): reusable, hardened constructs that deploy cleanly into customer-owned AWS accounts
- Own the Amazon Connect integration layer: CTR, Contact Lens, agent event streams, Lex bots, and contact flow touchpoints that feed Pulse and power ACE features
- Drive security posture: Cognito/OIDC auth, IAM least privilege, encryption everywhere, SAST/DAST/CSPM remediation, third-party security assessments
- Lead code reviews, mentor developers, and take technical ownership of product epics with minimal direction
Requirements
- Minimum 5+ Years of experience
- Strong hands-on programming in Python and/or TypeScript/Node.js
- Hands-on GenAI/LLM application engineering: prompt design, RAG, structured outputs, LLM-as-judge evaluation, guardrails, token/cost optimization
- Experience with Amazon Bedrock (or equivalent LLM platforms) in production workloads
- Deep experience with AWS serverless architecture (Lambda, API Gateway, DynamoDB, S3, EventBridge/Kinesis)
- Experience with AWS CDK or CloudFormation and CI/CD pipelines
- Amazon Connect experience (contact flows, Lex, CTR/Contact Lens data streams)
- AWS Developer / Solutions Architect certification (Associate or Professional)
- Experience building AI agents using Amazon Connect, Lex, and Bedrock (voice/chat self-service, agent assist)
- Experience building and operating REST APIs and event-driven integrations across multiple systems
- Security-minded development: IAM, Cognito, KMS encryption, VPC/network design, secure SDLC
Nice to have
- MCP server development or agentic frameworks (Bedrock AgentCore, LangGraph, Strands, CrewAI, etc.)
- AI agent evaluation/observability experience (evals, tracing, scoring pipelines)
- Experience shipping multi-tenant SaaS or products deployed into customer cloud accounts
- Contact center platform breadth (WFM, voice protocols like WebRTC/SIP, or other CCaaS platforms)
- Salesforce platform/API familiarity (Service Cloud, Data Cloud, Agentforce)
- AWS AI Practitioner or Machine Learning Specialty certification
Benefits
- Hybrid work arrangement: opportunities to work at HQ in Massachusetts, regional hubs, or remotely (over half of the family works remotely)
- Travel commitment of up to 25% for certain roles
- Flexible scheduling that accommodates personal responsibilities
- Team collaboration culture with regular town halls and open feedback channels
- Regular celebration of achievements through various team events
Additional details
- Equal Employment Opportunity Statement: All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
- Role Title: Sr. AWS Developer — Products
- Company Positioning: NeuraFlash, Part of Accenture is the only partner for Agentforce private beta and Salesforce's #1 partner for Agentforce.
- Technology Focus: Integration with Salesforce Einstein, Service Cloud, Amazon Connect, and Agentforce across AI agent development and monitoring platforms.