Posted today · be early
Support Engineer
AtScale, Inc.
IndiaremotePosted 1 day ago
A
Skill Required
Support-EngineerTechnical-Support-EngineerCustomer-Support-EngineerTechnical-Support-SpecialistService-Support-EngineerProduct-Support-EngineerIT-Support-EngineerSoftware-Support-EngineerSupport-Operations-EngineerSolutions-Support-EngineertroubleshootingEngineeringDatabricksSnowflakeanalyticsBigQueryCloudSQLandAIFulltime
Key highlights
- Competitive salary + equity
- Unlimited PTO
- Experience with Snowflake, Databricks, or BigQuery
- Must work West Coast (PT) hours
- Technical Support Engineer role
- Opportunity to shape a global AI‑ready analytics leader
Role overview
AtScale is the semantic layer for modern data and AI, bridging complex cloud data platforms like Snowflake, Databricks, and Google BigQuery with business users who need consistent, AI‑ready analytics. We are seeking a Technical Support Engineer to provide exceptional technical support and ensure timely problem resolution for our customers.
Responsibilities
- Manage and Resolve Technical Cases: own core case management and customer communication, troubleshoot technical issues, and translate system behavior into clear guidance for clients.
- Perform Root‑Cause Analysis: analyze logs, replicate customer environments, and troubleshoot issues across cloud data platforms and the AtScale semantic layer.
- Collaborate with Engineering: document clear, actionable escalations for code‑level bugs, work with development teams to track fixes, and verify solutions before closure.
Requirements
- Experience with cloud data platforms (e.g., Snowflake, Databricks, BigQuery), SQL querying, and enterprise system troubleshooting.
- Able to work West Coast (PT) hours.
- Comfortable in fast‑paced environments where priorities can shift quickly.
- Value quality over speed and are curious about using AI to improve efficiency.
Benefits
- Competitive salary + equity.
- Unlimited PTO and comprehensive benefits.
- The chance to shape the future of a global leader in AI‑ready analytics.
Additional details
- AtScale is the semantic layer for modern data and AI.
- We bridge the gap between complex cloud data platforms and business users who need consistent, AI‑ready analytics.
- Ownership & Autonomy: thrive as an individual contributor, owning outcomes and driving real change.
- Innovation‑First: work at the intersection of AI and data at a company hitting its next major inflection point.
- Culture of Trust: enjoy a flexible, remote‑friendly environment built on transparency and professional growth.
- Ready to build the future of data? Visit to learn more.