Senior CX Platform Engineer
GitLab
WorldwideremotePosted 13 days ago
Skill Required
Platform-EngineerSoftware-EngineerBackend-EngineerDevOps-EngineerSite-Reliability-EngineerSenior-Platform-EngineerSenior-Platform-EngineeringCX-Platform-ArchitectCX-Platform-EngineeringExperience-Platform-EngineerPlatform EngineerCI/CDsoftware engineeringAWSObservabilityEngineeringR ProgrammingTypeScriptSalesforceSnowflakeTerraformdesigningsecuritybuildingFastAPIGraphQLTestNGPythonDockerdesignGitReactFlaskRustAPIsGenerative AIFulltime
Key highlights
- Salary range: $139,200—$235,200 USD (US only)
- Required experience: Building and operating production software, owning multi-quarter work from ambiguity to production
- Key benefit: Flexible Paid Time Off and remote work
- Notable requirement: Strong Python skills with FastAPI/Flask AND TypeScript with Vue/React for API design and secure data handling
- Additional benefit: Equity Compensation & Employee Stock Purchase Plan
- Highlight: Ability to prototype with multiple departments in days rather than quarters
Role overview
Senior CX Platform Engineer at GitLab responsible for helping Customer Experience teams hand real work to artificial intelligence using Claude Code and GitLab Duo Agent Platform. The role involves building and maintaining agent harnesses, shipping AI-powered agents and workflows, creating MCP servers for enterprise system integration, evolving the CX Application Platform's gateway and AWS infrastructure, ensuring robust CI/CD pipelines, prototyping rapidly across multiple departments, contributing upstream to GitLab, and mentoring engineers on agentic development.
Responsibilities
- Use Claude Code, GitLab Duo, and other coding agents as primary development environment for planning, implementation, refactoring, testing, reviews, and documentation
- Run multiple agents in parallel on well-scoped tasks, critically review their output, and own every line that reaches production
- Build and maintain the team's agent harness including AGENTS.md conventions, skills, slash commands, hooks, subagent definitions, and continuous integration checks
- Measure and share what works, publish reusable patterns, and retire those that don't
- Ship agents and multi-step workflows for account research, success planning, scoping, status reporting, and customer onboarding
- Package agents as skills and plugins for non-engineers using Claude, Claude in Slack, and GitLab Duo Agent Platform
- Build MCP servers and connectors for governed access to GitLab, Salesforce, Gainsight, Kantata, Thought Industries, Gong, Snowflake, and other enterprise systems
- Add evaluations, tracing, and human-in-the-loop checkpoints to keep internal and customer-facing agents measurable, auditable, and safe with customer data
- Evolve the CX Application Platform's gateway, AWS infrastructure (ECS, RDS, Lambda, Terraform, application scaffold, and deployment path)
- Own applications such as PS Compass, Congregate, and GitLab University and its integrations, documenting build-versus-buy and consolidation decisions
- Ship production-quality Python and TypeScript through GitLab CI/CD with tests, observability, security review, and runbooks
- Design every application for handoff with documentation, monitoring, and shared ownership
- Prototype with Customer Success, Digital Success, Professional Services, Education Services, and Training in days rather than quarters
- Contribute upstream to GitLab and share product feedback with Product and Engineering
- Mentor engineers and non-engineers on agentic development and raise the team's code review bar
Requirements
- Experience building and operating production software, owning multi-quarter work from ambiguity to production
- Daily, hands-on use of coding agents such as Claude Code, Cursor, Codex, GitLab Duo, or similar on production work
- Experience building with large language models (LLMs) beyond chat, including tool use, MCP servers, agent loops, context and retrieval design, prompt and workflow design, and evaluations
- Strong Python skills with FastAPI or Flask and TypeScript skills with Vue or React, including API design, authentication, authorization, and secure handling of customer and business data
- Hands-on experience with AWS ECS, RDS, and Lambda, Terraform, Docker, and applications running behind single sign-on (SSO), such as Okta
- Experience integrating enterprise systems through REST and GraphQL APIs
- Fluency with Git, merge requests, and CI/CD
- Experience translating non-engineering stakeholders' workflows into technical plans and writing clear asynchronous design documents, decision records, and enablement materials
- Willingness to use GitLab for personal work
Nice to have
- Agent harness customization experience (GitLab Development Kit, Duo Agent Platform custom agents and flows, or AI Catalog publishing)
- Enterprise agent governance and data controls
- Customer success, professional services, or learning platforms such as Salesforce, Gainsight, Kantata, or Thought Industries
- Professional services economics and customer success metrics
- Snowflake or similar warehouses
- Technical writing, talks, or open source contributions on agentic development
Benefits
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
- Remote work (all roles are remote)
Additional details
- GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation
- More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster
- The role is not ticket-taking internal IT, AI evangelism disconnected from shipped code, or customer-billable Professional Services delivery
- Base salary range for this role’s listed level is currently for residents of the United States only ($139,200—$235,200 USD) and does not include bonuses, equity, or benefits
- Country hiring guidelines: GitLab hires new team members in countries around the world, all roles are remote, with some location-based eligibility requirements
- GitLab is an equal opportunity workplace and is an affirmative action employer based solely on merit regardless of protected characteristics
- Originally posted on Himalayas