IT System Administrator

Hypersonix

IndiaremotePosted 28 days ago

Skill Required

IT-System-AdministrationSystems-AdministratorCloud-AdministrationIT-SupportDevOps-EngineerSenior-IT-Systems-AdministratorSystem AdministrationBackup and Recoveryrelated fieldCD pipelinesEngineeringISO 27001networkingFirewallsecurityetc.)AzureDevOpsLinuxCI/CDCloudAWSGCPDNSVPNCICDAIMachine LearningFulltime

Key highlights

Remote work
7–9 years of experience required
Startup/SaaS environment
Rotational shifts/on-call support

Role overview

Hypersonix.ai is disrupting the e-commerce space with AI, ML, and advanced decision-making capabilities that drive real-time business insights. Built from the ground up with modern technology, our platform simplifies the consumption of data for customers across multiple industry verticals. We're looking for an IT System Administrator who can wear multiple hats, from managing day-to-day IT operations and employee support, to administering cloud infrastructure, SaaS tools, and security policies. This is a great opportunity for someone who thrives in a startup environment, enjoys solving problems independently, and wants to help build IT processes from the ground up.

Responsibilities

Manage end-user IT support (laptops, hardware, software, access issues) for a growing team
Set up and maintain onboarding/offboarding processes for employee devices and accounts
Maintain IT asset inventory (hardware, licenses, subscriptions)
Administer and monitor cloud infrastructure (AWS/Azure/GCP — specify as applicable)
Manage internal servers, networks, VPNs, and firewalls
Ensure system uptime, backups, and disaster recovery processes are in place
Administer core business SaaS tools (Google Workspace/Microsoft 365, Slack, Zoom, HRMS, CRM, etc.)
Manage user provisioning, access control, and license optimization across tools
Evaluate and implement new tools as the company scales
Implement and enforce IT security policies (endpoint security, password policies, MFA, data protection)
Support compliance efforts (SOC 2, ISO 27001, GDPR, etc. as applicable to a SaaS company)
Monitor for security vulnerabilities and coordinate patching/update
Create and maintain IT documentation, SOPs, and knowledge base articles
Continuously improve IT processes to support a scaling, remote-friendly team
Collaborate with engineering/DevOps on shared infrastructure needs where relevant
Collaborate with Platform teams on CI/CD pipelines, infrastructure-as-code, and deployment automation

Requirements

Bachelor's degree in Computer Science, IT, or related field (or equivalent practical experience)
7–9 years of experience in system administration, preferably at a startup or SaaS company
Strong knowledge of Windows/macOS/Linux environments
Experience administering cloud platforms (AWS, GCP, or Azure)
Hands-on experience with Google Workspace/Microsoft 365 administration
Familiarity with networking fundamentals (DNS, VPN, firewalls)
Understanding of IT security best practices and compliance frameworks
Strong troubleshooting skills and a proactive, ownership-driven mindset
Excellent communication skills — able to support both technical and non-technical teammates
Willingness to work in rotational shifts, including occasional weekends/nights, to support business hours across regions/on-call needs