Lead Product Designer

Wati

IndiaremotePosted 1 month ago

Skill Required

Product-DesignUX-DesignUI-DesignProduct-DesignerSaaS-DesignLead-UX-DesignerLead-UI-UX-DesignerLead-UI-DesignerLead-UX-UI-DesignerPrincipal-Product-DesignerHead-Of-Product-DesignProduct DesignerDesign PatternsDesign SystemUser ResearchPrototypingEngineeringdesigningbuildingShopifyTestNGdesignFigmaandAIFulltime

Key highlights

10+ years of experience in Product Design required, with at least 3 years in a lead role
Opportunity to design a product used by thousands of businesses worldwide
Work with a thoughtful, collaborative, and motivated team
Flexible hours and a culture that values craft, curiosity, and learning
Space to take real ownership and experiment/innovate
Experience with AI-driven or conversational products is a nice-to-have

Role overview

Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted by over 20,000 customers across 100+ countries, Wati is an AI-native platform that simplifies complex business operations by bringing all customer interactions under one intelligent roof, designed for scalability and delivering measurable ROI for businesses of all sizes. The company is backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify, and is a Premium-tier Partner of Meta, Google, and WhatsApp. Wati is looking for a Lead Product Designer who brings clarity, craft, and curiosity to how they design and build their SaaS platform. In this role, you will design experiences that help businesses connect better with their customers and lead the effort to make every part of the product simple, useful, and enjoyable.

Responsibilities

Lead end-to-end design for core product areas, from discovery to implementation.
Translate customer needs into clear, intuitive experiences informed by competitor insights, research data, and UX best practices.
Build a deep understanding of competitor features and customer needs at a persona level.
Use modern tools and AI-assisted workflows to iterate faster, prototype new ideas, and validate through user testing.
Lead user research to identify key touchpoints and define measurable criteria for UX effectiveness and efficiency by guiding other designers in conducting interviews, analyzing insights, and applying data-driven design principles.
Own and evolve our design system to improve consistency, scalability, and ease of use across the product.
Partner with engineering to ensure our design system is implemented accurately and continuously improved.
Reimagine and enhance mobile app experience, ensuring parity and coherence with the web app.
Collaborate with product and engineering teams to refine ideas based on feedback and improve designs as they're built.
Mentor designers, review their work, and support their growth by reviewing their work and offering clear, actionable feedback that fosters their growth.
Contribute to product and business strategy by connecting design decisions to outcomes.
Build and present compelling design demos to leadership to secure stakeholder alignment and buy-in.

Requirements

10+ years of experience in Product Design, with at least 3 years in a lead role.
A portfolio that shows strength in UX, interaction, and visual design.
Expertise in Figma and proficiency with prototyping, design systems, and collaboration tools.
Experience designing for complex systems or SaaS products.
Proven experience improving or maintaining a design system.
Experience designing for mobile apps and understanding platform-specific design patterns.
Strong understanding of user research methods and how to turn insights into actionable ideas.
Hands-on with tools that enable faster iteration, prototyping, and testing.
Curiosity around AI adoption in design and the ability to experiment with new tools or workflows.
Clear communication skills and the ability to work well with cross-functional teams.
Comfort discussing technical constraints with developers and finding practical solutions.
A strategic mindset that connects design to business goals.