Platform Owner
Speedcast
IndiaremotePosted 8 days ago
Skill Required
Platform-OwnerSite-Reliability-EngineerInfrastructure-EngineerDevOps-EngineerNetwork-Operations-EngineerPlatform-OwnershipIT-Platform-OwnerPlatform-ManagerPlatform-ManagementPlatformBackup and Recoveryrelated fieldEngineeringnetworkingautomationsecurityVPNTestNGTCP/IPandFulltime
Key highlights
- Required Experience: 5+ years in network/systems/platform engineering
- Required Education: Bachelor's in Engineering/CS/Telecom or equivalent experience
- Key Requirement: Proven Tier 3 incident command and direct vendor management experience
- Notable Benefit: Flexibility to choose between traditional desk or field operations
- Role Level: Senior Individual Contributor
Role overview
The Platform Owner is a senior individual contributor role charged with named, end-to-end accountability for one or more of Speedcast's strategic TechOps platforms. Serving as the platform's highest technical authority, the role is responsible for availability, performance, security, cost, and service quality, bridging the gap between execution and cross-functional leadership without moving into people management. Speedcast is the world's trusted partner for edge compute solutions and critical remote connectivity, enabling operations across demanding environments including vessels, offshore platforms, and mining sites. The Platform Owner executes a disciplined operating cadence, owns primary vendor relationships, and partners with Product Management to ensure the platform operates and evolves effectively.
Responsibilities
- Serve as the named technical authority and accountable owner for one or more assigned TechOps platforms, responsible for availability, performance, security, cost, and service quality.
- Execute a structured operating cadence: daily platform health checks, weekly NOC sync, monthly maintenance and service reporting, quarterly disaster recovery testing and vendor QBRs, and an annual strategy refresh.
- Own all Tier 3 incident escalations for the assigned platform; maintain the configuration baseline; lead maintenance windows with full change management discipline, including risk assessment and rollback planning.
- Identify and implement tooling and automation improvements to reduce operational toil and improve platform reliability.
- Work in close partnership with a paired Product Manager who defines strategic direction, commercial priorities, and scoped roadmap sequencing with user stories.
- Provide the operational reality, technical feasibility assessment, and implementation ownership that ensures every roadmap commitment will be delivered and sustainably operated.
- Drive performance through operational data and share insights with the Product Manager to inform roadmap conversations, surface feasibility concerns early, and co-own the outcome of every platform-affecting decision.
- Ensure no committed roadmap item proceeds without the Platform Owner's sign-off on operational cost and viability.
- Own the primary vendor relationship for the assigned platform, including Technical Account Manager (TAM) engagement, escalation paths, and quarterly business reviews (QBRs).
- Represent Speedcast's operational requirements in vendor roadmap discussions; monitor version currency, end-of-life risk, and the competitive landscape.
- Manage platform license utilization and drive ongoing cost efficiency.
- Conduct monthly service reviews with the NOC and Service Delivery teams, covering platform and customer-level service reports, and contribute to the Monthly Operating Review (MOR).
- Act as the technical bridge during customer escalations; support onboarding of new customers and use cases onto the platform.
- Provide platform briefings to internal stakeholders and executive audiences as required.
- Develop and maintain a comprehensive runbook library in partnership with functional groups, enabling Tier 1/2 teams to resolve the most common incident types independently, without Platform Owner involvement.
- Deliver structured knowledge transfer and training to support teams for new features; cross-train to establish sustainable supportability.
- Maintain current documentation across architecture, configuration standards, and operational procedures; contribute to Platform Owner standards development for cross-platform consistency and peer review.
- Provide Product Management with structured monthly operational signal — escalation patterns, capacity trends, incident root causes, and customer feature requests — as data-driven input to roadmap prioritization.
- Co-sign roadmap commitments with the paired Product Manager, providing technical and operational feasibility assessment before items enter the committed roadmap.
- Maintain a technical debt register for the platform and proactively surface remediation recommendations.
Requirements
- Bachelor's degree in Engineering, Computer Science, Telecommunications, or a related field (Equivalent demonstrated experience will be considered in lieu of formal qualification).
- 5+ years in network operations, systems engineering, or platform/infrastructure engineering, with demonstrable progression from hands-on delivery into technical ownership and accountability.
- Proven Tier 3 incident command experience, with the ability to lead complex, multi-system incidents to resolution under pressure while maintaining clear stakeholder communication.
- Direct vendor management experience, including owning technical escalations, QBRs, and named TAM relationships for enterprise or carrier-grade platforms.
- Track record of producing high-quality operational documentation — runbooks, architecture notes, configuration standards — used by other teams without further guidance.
- Strong ability to implement/understand IP networking and the connectivity stack (TCP/IP, BGP, OSPF, SD-WAN, or equivalent) relevant to the assigned platform's operational context.
- Practical experience with change management, ITSM tooling (ServiceNow or equivalent), and operational security practices including patch management and vulnerability triage.
- Strong written and verbal communication skills, with the ability to produce clear engineering documentation and present confidently to technical peers, operational teams, and senior stakeholders.
- A strong command of English is required.
Nice to have
- Experience in satellite, maritime, or remote-site connectivity environments (VSAT, LEO/Starlink, OneWeb, or equivalent).
- Familiarity with AIOps and observability tooling such as BigPanda or Grafana.
- Experience collaborating with or embedded within a Product Management function, contributing operational feasibility input to roadmap decisions.
- Experience with automation and working knowledge of any scripting language and any of the following: Terraform, CloudFormation, Puppet, Chef, Ansible, Salt and/or Kubernetes.
- Additional working languages — French, Spanish, Portuguese, or Arabic.
Benefits
- Global presence: work with clients and colleagues all over the world, in every continent.
- Talented teammates: work with the best and brightest in the industry.
- Industry leadership: be part of the latest advancements shaping the future of communications.
- Ability to develop skills: work across departments to gain new skills and valuable experience.
- Choose your environment: choice between a traditional desk job or work in the field.
- Grow your career: internal promotion system to gain new titles and responsibilities.
- Work on diverse projects: customers from a range of industries around the world.
Additional details
- This is a senior individual contributor role.
- Speedcast is an equal opportunity employer evaluating applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics.
- Speedcast does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third-party representing job seekers.
- The US EEO is the Law poster is available via provided link.
- Originally posted on Himalayas.