Associate Customer Program Manager (EG)
Fictiv
Bengaluru, India OfficehybridPosted 2 months ago
Skill Required
Program ManagementPrototypingEngineeringwrittendesignAI
Key highlights
- Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday
- 4+ years of experience required
- Hybrid work schedule (3 nights in office, 2 nights remote)
- Bachelor’s degree in Mechanical Engineering or MBA required
Role overview
MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions, empowering engineers and procurement teams to accelerate innovation. Fictiv, a global manufacturing company, simplifies sourcing for custom manufacturing, from prototype to low-volume production, through its vetted manufacturing network, AI-powered platform, and global operations. The Associate Customer Program Manager role involves working directly with US-based customers to increase the velocity and quality of products delivered, collaborating with cross-functional teams to resolve customer pain points, and managing customer projects end-to-end across various manufacturing orders and regions.
Responsibilities
- Work closely with customers to ensure a seamless and high-quality experience, nurturing relationships and resolving issues to drive customer loyalty.
- Concurrently manage a variety of manufacturing orders with multiple customers and internal operations teams.
- Prioritize and resolve top user requests to address product development needs and meet customer expectations for timing and quality.
- Gather, interpret, and communicate engineering, design, manufacturing, and logistics requirements to ensure on-time and in-full order delivery.
- Collaborate with sales and manufacturing operations teams to ensure successful delivery to the customer and advocate on their behalf throughout the project lifecycle, including post-delivery exceptions.
- Manage projects with top-down oversight throughout execution to ensure adherence to standards of scope, budget, and timeline.
- Identify improvement areas and collaborate with cross-functional teams to prioritize and define solutions to increase efficiency.
Requirements
- Bachelor’s degree in Mechanical Engineering or MBA.
- 4+ years of experience in program management, project management, supply chain, or customer-facing operations roles.
- Experience supporting NPI, low-volume production, or rapid prototyping programs.
- Organized with good time management, prioritization skills, and great attention to detail.
- Personable with outstanding written and verbal communication skills, fluent in written and spoken English.
- Self-starter mentality with a hands-on, high-performing, results-oriented approach and strong accountability.
- Passion to learn about the manufacturing ecosystem and the New Product Development process.
Nice to have
- PMP/project management certification and understanding of project management/operations knowledge.
- Proven experience working directly with US-based customers and/or during US business hours.
Additional details
- Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours).
- This role follows a hybrid work schedule - 3 nights in office, 2 nights remote.
- The work is fast-paced, in an operations environment with tight deadlines and high standards.
- Must adapt communication style effectively.
- Fictiv’s capabilities span Injection Molding, Compression Molding, 3D Printing, CNC Machining, Die Casting, and Sheet Metal.
- Fictiv has delivered over 30 million commercial and prototype parts for early-stage companies and large enterprises.
- The company values diverse perspectives, empathy, respect, honesty, collaboration, growth, and an ‘always learning’ mindset.
- Encourages applications from underrepresented groups, including women, LGBTQ community, people of color, people with disabilities, and veterans.