Manager, Professional Services
Databricks
Remote - IndiaremotePosted 1 month ago
Skill Required
Professional Services OperationsDatabricksCassandraHadoopdesignSparkAzureUnityAWSGCPAI
Key highlights
- Based in Bengaluru
- 12+ years of industry experience required
- Equity awards
- Private medical insurance
Role overview
As a Manager (Professional Services), you will hire and manage Big Data Engineers/Architects, participate in technical and design discussions with regions and customers, and oversee projects to guide customers in their Databricks journey. This role involves providing technical guidance, career development, and mentoring to team members while ensuring customer success and strategic objectives are met. The position is expected to be based in Bengaluru.
Responsibilities
- Hire great people and provide technical guidance, career development, and mentoring to team members
- Participate in key technical and design discussions with technical leads in the team as a hands-on manager
- Lead the development of IP, reusable tooling, and assets for field professional services teams and partners
- Partner with key business stakeholders to prioritise work and create amazing products to support our data platform
- Manage a team of technical data engineers to achieve customer, company, and team goals
- Act as the first point of escalation for customers when they have questions with our delivery
- Provide escalation as needed into other parts of Databricks to ensure rapid resolution of technical and business issues
- Provide input to grow and improve internal processes and customer success service offerings
- Effectively build and leverage customer relationships throughout the sales and delivery process
- Estimate effort and scope for services
Requirements
- 12+ years of industry experience
- 6+ years of successful experience in a customer-facing role
- 4+ years of experience leading a technical team of Data Engineers / Architects
- Extensive experience in Big Data ecosystem (Spark, Hadoop ecosystem, Cassandra etc)
- Knowledge of AWS / Azure / GCP
- Proven documentation skills, along with strong project management experience
- Strong abilities to manage multiple engagements, while delivering extremely high levels of customer satisfaction
- Excellent people skills to partner with various key business stakeholders
- Conversant with business issues our customers face today and likely big data use cases in different industries
Nice to have
- Knowledge of Databricks ecosystem is a plus
Benefits
- Private medical insurance
- Accident coverage
- Employee's Provident Fund
- Equity awards
- Paid parental leave
- Gym reimbursement
- Annual personal development fund
- Work headphones reimbursement
- Business travel insurance
Additional details
- This individual is expected to be based in Bengaluru
- About Databricks: Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog.
- At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.
- Our Commitment to Diversity and Inclusion: At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
- Compliance: If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.