Operations Manager - Microsoft M365

Gigmos

IndiaremotePosted 13 days ago

Skill Required

Technical-Support-ManagementMicrosoft-365-AdministrationTeam-LeadershipProcess-OptimizationMicrosoft-M365-OperationsMicrosoft-365-OperationsCloud-Operations-ManagerM365-Engineering-ManagerOperations-ManageranalyticalDesign PatternsandGoAIFulltime

Key highlights

Remote opportunity (Work from Home)
Minimum 8+ years of experience as operation head/manager in Technical Support process (Microsoft M365)
No mention of specific salary/compensation

Role overview

Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, with presence in several countries like America, Europe, Africa, and Asia. Gigmos aims to transform the customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility.

Responsibilities

Creating strategies with senior management and develop policies that will correlate with the organization goal.
implementing effective processes and standards.
Work in collaboration with subordinate and senior management levels involving negotiations and influencing on significant matters.
You are required to manage team operations, create new solutions, leveraging and, where needed, adapting existing methods and procedures
You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change
To prepare the presentation for the client, highlight the challenges, raise the requirement/support if needed. A thorough understanding of business need and business growth.
You will be responsible for providing guidance to our in-house Management Trainee
Must have experience in client handling, should be able to engage client efficiently, presenting MBR, QBR is preferred.
Should keep a close track of the NSAT Scores and the productivity of the team members
You are required to induct new joiners i.e Engineers and Team Leader about the technical support process.
Responsible for management of critical and complex changes wherever applicable
Initiate and drive continuous service improvement plans.
Identification and communication of potential risks and dependencies in timely manner to stake holders
Responsible for Performance management, career development and retention of the team members
Should have an innovative and transformational mindset to identify opportunities to optimize processes

Requirements

Laptop (16 GB RAM), Windows 11 Pro , Internet speed- min 50 MBPS upload and download
Graduate with minimum 8 years of Experience as operation head/manager in Technical Support process (Microsoft M365)
Concierge LOB is preferred.
Work Location- Remote opportunity (Work from Home)
Shift Timings - Rotational (As per business need, It can be NOAM, EMEA, LATAM, Graveyard