Contract IT Support Engineer (US Shift)
Findem
IndiaPosted 1 month ago
Skill Required
IT Support EngineerVPNandIAMContract
Key highlights
- 5-8 years of required IT support or systems support experience
- Contract position
- Contract IT Support Engineer
- Support global IT operations
- US business hours shift required
Role overview
Findem is the only talent data platform that combines 3D data with AI, automating and consolidating top-of-funnel activities across the entire talent ecosystem. The company seeks an experienced Contract IT Support Engineer to support and scale global IT operations, working closely with the IT Manager to deliver reliable end-user support, manage devices and systems, and advance security and compliance initiatives across the organization.
Responsibilities
- Provide Level 1 & Level 2 support for macOS, Windows, applications, network, VPN, and SSO.
- Troubleshoot and resolve technical issues for users across multiple regions and time zones.
- Manage and resolve IT tickets with defined SLAs.
- Configure and provision laptops and devices using MDM tools.
- Create, modify and deactivate user accounts across business applications.
- Ensure timely access, equipment delivery, and smooth employee transitions.
- Maintain accurate device inventory and asset tracking records.
- Coordinate laptop repairs, replacements, and logistics.
- Ensure devices are configured and secured according to company standards.
- Support and administer tools such as Google Workspace, Slack, Jira, Zoom, 1Password, and other applications.
- Troubleshoot application issues and support integrations.
- Monitor system dashboards for compliance and performance issues.
- Ensure endpoints meet security baselines (encryption, patching, monitoring).
- Support SOC 2 and ISO evidence collection.
- Support access reviews and compliance reporting.
- Support application integration and system improvements (Google Workspace, Slack, Jira, Snowflake).
- Assist with IT-related projects tied to scaling, automation, and compliance.
- Participate in the implementation of new compliance frameworks (ISO 27001, ISO 42001).
- Maintain IT process documentation, how-to guides, and SOPs.
- Ensure asset issuance and return logs are up to date.
Requirements
- 5-8 years of IT support or systems support experience.
- Willing to work in the US shift timings.
- Strong hands-on experience with macOS and Windows laptops, setup, configuration, and troubleshooting.
- Strong understanding of Google Workspace and Microsoft 365 Administration.
- Experience with MDM tools (Rippling, Intune, Jamf, Kandji).
- Basic knowledge of networking (DNS, VPN, Wi-Fi).
- Strong communication and problem-solving skills.
Nice to have
- Experience with SOC 2, ISO 27001, or similar compliance frameworks.
- CompTIA Security+ and Google Cybersecurity Professional Certificates.
- Familiarity with Snowflake, Jira admin, automation tools, or scripting.
- Experience working in fast-paced SaaS or startup environments.
Additional details
- This is a hands-on role supporting employees across time zones during US business hours.
- Equal Opportunity: As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, protected veteran status or any other legally-protected characteristic.