Associate Transaction Processing

Overview Job Description Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media. They use the right principles to resolve issues, inquiries or concerns while ensuring all customer questions are answered promptly. Key Responsibilities: Handling customer requests/inquiries via email, chat or social media Meeting contact center statistics and SLAs (contractual metrics) Following non-disclosure agreement and data security policies Completing required upskilling and e-courses for each program Attending coaching sessions and implementing feedback Maintaining 100% schedule adherence with no absenteeism