Senior Product Specialist - Customer Onboarding
Zenoti
Hyderabad, Telangana, IndiaPosted 1 month ago
Skill Required
Professional ServicesJavaScriptHTMLJira
Key highlights
- Attractive compensation
- 3-7 years of experience required
- Night shift (6PM to 1 AM) required
- Medical coverage for self and immediate family
- Great Place to Work Certified™ (2021-2022)
- $1 billion unicorn valuation
Role overview
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry, enabling businesses to manage operations such as online appointment bookings, POS, CRM, employee management, inventory management, and built-in marketing programs. The platform helps clients streamline systems, reduce costs, and improve customer retention and spending. Zenoti powers over 30,000 salons, spas, medspas, and fitness studios in over 50 countries, including global brands like European Wax Center, Hand & Stone, and CorePower Yoga. The company has achieved significant milestones, including a $1 billion unicorn valuation, recognition as a Great Place to Work Certified™, and rankings on Deloitte’s Technology Fast 500™.
Responsibilities
- Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue
- Drive demos, walk-throughs, and solution reviews with customers
- Solution, design, and setup proof of concepts and pilots for high-priority and large customers ensuring successful implementations
- Configure Zenoti to meet customer business scenarios
- Identify risks based on current product capabilities; define and implement mitigation plans
- Address customer issues and concerns in a timely fashion to ensure customer satisfaction
- Align working hours to overlap customer timezones to build customer relationships and satisfaction by providing exceptional and timely service
- Stay up-to-date with product knowledge, business flow, sales process, and market dynamics
- Demonstrate deep subject matter expertise in the product and a keen technical understanding of the product, all integration points, and enterprise scenarios
- Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products
- Ensure adherence to SLAs and key metrics according to the organization’s goals and objectives
- Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations
Requirements
- 3-7 years of experience in Implementation and support of Enterprise products
- Open to work in the Night Shift (6PM to 1 AM)
- Strong software exposure and ability to master product functionality, boil down complex requirements into coherent and viable product design, and configure software solutions
- Strong verbal and written communication skills, especially in the areas of requirements and solution documentation
- Ability to manage and work across multiple projects
- Strong ability to demo/train and deliver excellent customer presentations
- Strong logical, analytical, and problem-solving skills
- Open to travel on short notice to customer locations when required
- Ability to learn new skills and operate in a fast-paced and changing environment
Nice to have
- Good to have knowledge of Web Design using HTML, JavaScript
- Good understanding of MS Office, JIRA, Basecamp applications
- Experience in the wellness/spa industry
- Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry
Benefits
- Attractive compensation
- Medical coverage for yourself and your immediate family
- Access to regular yoga, meditation, breathwork, and stress management sessions. Family included in benefit awareness initiatives
- Regular social activities, and opportunities to give back through social work and community initiatives
Additional details
- Be part of an innovative company that is revolutionizing the wellness and beauty industry
- Work with a dynamic and diverse team that values collaboration, creativity, and growth
- Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform
- Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training
