Posted today · be early
Tech Manager Operations
Trafilea
WorldwideremotePosted today
Skill Required
IT-OperationsTech-OpsInfrastructure-ManagementEngineering-ManagementDevOpsTechnical-Operations-ManagerTechnology-Operations-ManagerTech-ManagerTech-OperationsTech-Operations-Managementnetworkingautomationsimilar)buildingdesignCloudAPIsAWSandAIFulltime
Key highlights
- USD competitive salary
- 5+ years leading IT Operations/Tech Ops teams required
- 3+ years owning cloud infrastructure (AWS required)
- 100% Remote
- 500+ talents across 19 countries
- AWS required with production systems, networking, and reliability experience
Role overview
Trafilea is a Consumer Tech Platform building an AI Growth Engine for the next generation of consumer brands, with over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries. They own and operate their own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint. This role leads the transformation of IT Ops into a highly automated, AI-powered, KPI-driven system that directly impacts business performance — it is a build & scale role, not a maintenance role.
Responsibilities
- Lead the transformation of IT Ops into a highly automated, AI-powered, KPI-driven system that directly impacts business performance (CVR, LTV, revenue)
- Rebuild IT Operations using AI, automation, and data (n8n, GPT, workflows)
- Own incident management performance (MTTA, MTTR, SLA) and turn it into a competitive advantage
- Design and scale a Business Support engine that removes bottlenecks across Product, Marketing, and Growth
- Implement AI-driven systems to auto-categorize, prioritize, and resolve incidents
- Build and scale a high-performance Tech Ops team
Requirements
- 5+ years leading IT Operations/Tech Ops teams in high-scale environments (eCommerce, SaaS, or similar)
- 3+ years owning cloud infrastructure (AWS required), including production systems, networking, and reliability
- Proven track record improving MTTA, MTTR, and SLA performance in real (not theoretical) environments
- Experience implementing automation workflows (APIs, scripting, n8n/Zapier or similar)
- Hands-on managing incident management systems, service desks, and escalation processes at scale
- Strong grasp of tech's business impact (conversion rate, revenue impact, downtime cost)
- Proven experience building/scaling teams — hiring, structuring, performance management
- Data-driven approach using KPIs and dashboards for decision-making
- Strong communication with technical and non-technical stakeholders; advanced English (global teams)
Benefits
- 100% Remote
- USD competitive salary
- Paid time off
Additional details
- This is not a maintenance role. This is a build & scale role.
- We build and scale our own brands.
- We invest in AI and automation like few others in eCom.
- We test fast, grow fast, and help you do the same.
- Be part of a dynamic, diverse, and talented global team.
- Over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries.
- Technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.
- Own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.
- We're a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast.
- Originally posted on Himalayas
