Posted today · be early
Conversational AI Engineering Manager
Full Potential Solutions
IndiaremotePosted today
Skill Required
Engineering-ManagerAI-Engineering-ManagerML-Engineering-ManagerTechnical-LeadConversational-AI-ManagementAI-Engineering-ManagementLLM-Engineering-ManagerAI EngineerEngineering ManagerEngineeringAISOCObservabilitysecurityTestNGdesignAgileCI/CDandGenerative AIBusiness AnalysisCICDFulltime
Key highlights
- Lucrative compensation program
- Medical, dental, and vision benefits
- Opportunity for high-potential career growth
- Strong client interaction & stakeholder management experience
- Experience creating & reviewing BRD, PRD, FRD, SOW, and NFRD
- Experience documenting AI solutions
Role overview
Responsibilities
- Manage and coach engineers across levels (L1–L5), including onboarding, performance management, career development, and promotion readiness.
- Build a high-trust feedback culture with strong engineering fundamentals (code review, testing, documentation, incident learning).
- Recruit and hire across multiple levels; help scale the team responsibly.
- Own delivery outcomes: planning, prioritization, scope control, and risk management across concurrent projects.
- Collaborate with Product, clients, and stakeholders to translate business requirements into clear technical plans and measurable milestones.
- Establish and improve agile operating rhythms (sprint/kanban, roadmapping, retros, metrics).
- Enforce CI/CD workflows (both with and without repositories).
- Lead implementation and enhancement of solutions built on Cognigy and/or Amazon Lex + Amazon Q (chat/voice bots, routing, integrations, and knowledge-driven experiences).
- Ensure best practices for conversational design implementation, NLU/LLM prompt/tooling hygiene, and safe fallbacks/hand-offs to live agents.
- Improve bot quality through evaluation, testing strategies, monitoring, and iterative optimization.
- Define and enforce standards for reliability, observability, and on-call readiness (SLOs, logging, dashboards, alerts).
- Drive incident response and root-cause reviews; ensure learnings translate into durable engineering changes.
- Work with security/compliance stakeholders for data handling, retention, and access controls when integrating customer data sources.
Requirements
- Strong client interaction and stakeholder management experience.
- Hands-on experience creating and reviewing BRD, PRD, FRD, SOW, and NFRD.
- Experience documenting AI solutions, including AI-specific BRDs/PRDs, use cases, workflows, and integrations.
Benefits
- Lucrative compensation program
- Medical, dental, and vision benefits
- Opportunity for high-potential career growth with a fast-growing company
Additional details
- Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first.
- We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
- We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results.
- Core Value (Integrity): Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect.
- Core Value (Excellence): Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement.
- Core Value (Accountability): Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate.
- Core Value (Grace): Respect and appreciate differences, Care for one another, Humility, Make work personal.
- Our Mission: To create conditions within which people can thrive!
- Originally posted on Himalayas