Technical Support Engineer
NetFoundry
IndiaremotePosted 16 days ago
Skill Required
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Key highlights
- Location: India (remote)
- Level Required: 0-2 years in Network Operations and Troubleshooting
- Key benefit: Employer paid comprehensive health benefits (including parent cover)
- Notable requirement: Bachelor’s Degree in Engineering/computer science
- Notable requirement: Understanding of SDN concepts, solution design, and deployment
- Notable requirement: Working knowledge of AWS / Azure / GCP
Role overview
NetFoundry is seeking a Technical Support Engineer to work remotely in India. The role involves resolving service issues, maintaining customer experience, and troubleshooting software-defined networks and cloud networking in AWS/GCP/Azure. The candidate will work in a globally distributed team and will have opportunities for career growth in cutting-edge networking technologies.
Responsibilities
- Resolve service issues affecting customer experience
- Support and improve customer experience
- Resolve or escalate incidents/problems/SR per established procedures
- Track and progress-chase incidents to conclusion in-line with SLA and quality standards
Requirements
- Bachelor’s Degree in Engineering/computer science (minimum)
- 0-2 years experience in Network Operations and Troubleshooting
- 0-2 years experience in configuring/administrating software-defined networks, cloud networking, security products, cloud-native security solutions
- Clear understanding of SDN concepts, solution design, and deployment, troubleshooting
- Understanding and working knowledge of firewalls, ACLs, cloud network security in AWS/Azure/GCP
- Working knowledge of AWS / Azure / GCP such as VMs, VPCs/ network gateways/ storage
- Ready to work in a 24/7/365 environment with rotational shifts (APAC, EMEA, US)
- Excellent communication skills, both written and verbal with excellent presentation skills
Nice to have
- Strong Software-defined networking and cloud security experience from SDWAN/Cloud-based security solution providers
- Knowledge of scripting language like Python, Ansible, tools like Jenkins, Terraform
- Good knowledge of Incident Management/Change management/Problem Management processes
- Experience working in a globally distributed team
- Certifications in Azure/AWS/GCP or in SDN/Python/Ansible/Terraform
- Knowledge of AI and prompts to work with AI tools such as Claude
Benefits
- Fully remote with flexible working hours
- Employer paid comprehensive health benefits (including parent cover) and expanded well-being benefits
- Employer-paid Life & AD&D
- Paid Holidays
- Unlimited PTO
- Technology Stipend
- Electronics Allowance
- SWAG Allowance
- Learning and Development Budget
Additional details
- Location: India (remote)
- About NetFoundry: Leader in zero trust Cloud Native Networking by design
- NetFoundry enables businesses to securely and efficiently connect distributed applications and machines across edges, clouds, and service meshes via a global overlay fabric
- Platform offers zero trust agile connectivity for embedded edge and app-embedded solutions
- Platform accessed via APIs, SDKs, and DevOps tools integrations
- Headquartered in Charlotte, North Carolina, operates globally
- Work in a fast-paced, high-performance startup environment
- Unique opportunity to join a rapidly growing company at the forefront of zero-trust technology
- Originally posted on Himalayas