Senior Program Manager

The Program Manager, Services Delivery is an individual contributor responsible for end-to-end program ownership, customer communication, and successful execution of complex, customer-facing engagements across Mindtickle’s services portfolio. This role spans the full engagement lifecycle—from pre-sales scoping and estimation through delivery, launch, and handover—ensuring outcomes are delivered with high quality, predictability, and customer satisfaction. The Program Manager is expected to be process-disciplined yet adaptable, comfortable leading customer conversations, managing expectations, resolving conflicts, and guiding stakeholders through ambiguity with a strong customer-first mindset. This role emphasizes hands-on delivery leadership, not people management.