Area Collections Manager - Manager - Lending Collections
Paytm
Ahmedabad, Gujarat, IndiaPosted 4 months ago
Skill Required
BusinessObservability
Key highlights
- 5+ years of relevant experience in Collections role required
- Flexible working options
- India’s largest digital lending story
Role overview
Paytm is India's leading mobile payments and financial services distribution company, pioneering the mobile QR payments revolution. The role involves leading collections targets and controlling collection flow for a specified area, managing a large team of collection officers, and ensuring their productivity and performance. The team acts as a liaison between creditors and consumers, observing accounts for overdue payments, reporting collection activity, addressing client queries, and developing repayment plans.
Responsibilities
- Achieve Collection targets of the area assigned, control flow cases and focus on non starters.
- Ensure documented feedback.
- Ensure Adequate feet on Street availability/bucket wise /segment wise.
- Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team.
- Monitor performance against set parameters and conduct weekly review with Collection executives.
- Ensure background check of all collection agencies hired.
- Identify and manage training needs of the Collection Executives.
- Evaluate performance of all Collection Executives.
- Support Collection officers in legal/Police issues/Collection Activities.
Requirements
- More than 5 years of relevant experience in Collections role.
- Graduation/ Post Graduation preferred.
Nice to have
- People Management Skills.
- Demonstrated Success and achievement orientation.
- Excellent Communication Skills.
- Negotiations skills - strong bias for driving results in a High performance environment.
- Strong Relationship and Leadership skills.
- Working Knowledge of Computers.
Benefits
- Flexible working options to suit individual preferences.
- Opportunity to develop career in a diverse and inclusive workplace.
- Work environment where diverse backgrounds, perspectives, and life experiences are celebrated.
- Work is Fun!!
Additional details
- Paytm is India's leading mobile payments and financial services distribution company.
- Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce.
- Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
- Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.
- If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!