Senior Technical Customer Support Engineer - India
ClickHouse
India (Remote)remotePosted 27 days ago
Skill Required
Support ServicesTechnical LeadTechnical Support EngineerSystem DesignData WarehousingObservabilityEngineeringKubernetesITILRabbitMQbuildingwrittenDockerSparkKafkaAzureCloudSQLAWSGCPGoAI
Key highlights
- Forbes Cloud 100 company (2025)
- Remote-friendly with global operations in 20+ countries
- Equity (stock options) for all new team members
- Flexible time off (US) / generous entitlement (other countries)
- $500 home office setup for remote employees
- 24x7 global support coverage required
Role overview
ClickHouse, a Forbes Cloud 100 company and leader in real-time analytics, data warehousing, observability, and AI workloads, is seeking a Technical Support Engineer to join its global Support Engineering team. This customer-facing role involves supporting users, customers, and prospects across India, APJ, and EMEA through various channels (chat, calls, Slack, meetings), triaging support tickets, assisting with pre- and post-sales activities, and collaborating with cross-functional teams to improve support processes. The ideal candidate will deliver excellent service, build strong relationships, and contribute to ClickHouse’s mission of transforming how companies use data.
Responsibilities
- Supporting and guiding ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
- Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
- Work closely with global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
- Assist with mentoring, training, and sharing knowledge with colleagues, users, and customers
- Deliver excellent customer service as a first-line technical engineer and representative of ClickHouse, providing professional response, on-call coverage, and guidance within required SLAs on technical cases opened via ticketing system, email, Slack, chat, and/or phone
- Build strong, trusted relationships with colleagues, customers, and partners
Requirements
- Technical breadth and depth in ClickHouse open-source or Cloud, or in domains relevant to ClickHouse (e.g., SQL databases, OLAP, cloud-native SaaS, distributed systems, Kubernetes, Docker)
- Previous technical experience in roles such as Support Engineer, Technical Account Manager, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
- Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
- Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity
- A mindset of teamwork, global engagement, empathy, and solving challenging problems
- A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet
- The ability to build trusted relationships with colleagues, customers, and partners
- Self-driven, curious, and eager to continuously learn and grow
Nice to have
- Experience with ClickHouse
- Experience with OSS and open-source technologies, as a user, community member, or contributor
- Experience with Azure, GCP, or AWS
- Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others
Benefits
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly
- Healthcare - Employer contributions towards healthcare
- Equity in the company - Every new team member receives stock options
- Time off - Flexible time off in the US, generous entitlement in other countries
- A $500 Home office setup if you’re a remote employee
- Global Gatherings – Opportunities to engage with colleagues at company-wide offsites
Additional details
- Recognized on the 2025 Forbes Cloud 100 list, ClickHouse is one of the most innovative and fast-growing private cloud companies with over 4,000 customers and ARR growth over 250% year over year
- Recent $400M Series D financing round validates sustained momentum
- Customers include Capital One, Lovable, Decagon, Polymarket, Airwallex, Meta, Cursor, Sony, and Tesla
- ClickHouse operates in over 20 countries
- Compensation details: For US-based roles, salary ranges are provided (with premium ranges for SF Bay Area and NYC Metro). Actual compensation depends on factors like education, qualifications, experience, skills, location, and performance. Candidates can contact paytransparency@clickhouse.com for questions
- ClickHouse provides equal employment opportunities and prohibits discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law
- Privacy Statement is available for review