Senior Manager, Machine Learning
Twilio
Remote - IndiaremotePosted 4 days ago
Skill Required
Data ScienceMachine Learningrelated fieldEngineeringStatisticsdesigningbuildingdesignAzureCloudAWSGCPandGenerative AIAI
Key highlights
- 10+ years of experience in Applied ML or AI required
- Remote role based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, New Delhi)
- Competitive pay and benefits (healthcare, retirement savings, etc.)
- Occasional travel for team or customer meetings
Role overview
Join Twilio as a Senior Manager, Machine Learning on the Conversation Memory team. This critical, highly technical role involves leveraging Twilio’s data ecosystem to build foundational platform capabilities for next-generation conversational AI. The position requires a 'player-coach' mentality, combining hands-on technical expertise with strategic leadership to bridge research and production-grade experimentation. The leader will drive rapid iteration, deployment of models, and collaboration with cross-functional stakeholders to translate business problems into a clear product roadmap.
Responsibilities
- Collaborate with other engineering teams and cross-functional teams to translate ambiguous business problems into a clear, prioritized ML product roadmap for your team.
- Have a 'player-coach' mentality, and contribute hands-on technical expertise while providing strategic direction and mentorship to the team.
- Establish a high-performing engineering setup that enables the team to rapidly iterate, experiment, and deploy models, fostering a culture of operational excellence and close partnership with product and business stakeholders.
- Drive continuous improvement in the team's processes, tooling, and infrastructure to optimize for velocity, quality, and maintainability.
- Actively monitor the ML and AI landscape to ensure the team is continuously up-to-speed on state-of-the-art research, techniques, and tools, promoting their strategic adoption where appropriate.
- Recruit, manage, and develop a diverse and highly-skilled team of Machine Learning Engineers, setting clear goals and expectations, and providing timely and actionable feedback.
- Define and track key performance indicators (KPIs) to measure the impact and success of the team’s ML products, communicating results clearly to leadership and stakeholders.
- Manage project timelines, dependencies, and risks, ensuring timely delivery of high-quality, reliable, and scalable ML solutions.
Requirements
- Bachelors in Computer Science, Engineering, or a related field.
- 10+ years of experience in Applied ML or AI, including 3+ years of either leading a team of Machine Learning Engineers or data scientists.
- Proven experience defining and executing a multi-year technical vision and strategy for a large-scale, complex ML platform or product.
- Deep expertise in the design, architecture, and deployment of production-grade ML/AI systems, including deep knowledge of LLM orchestration, embedding models, and vector stores.
- Extensive experience with ML Ops and LLM Ops patterns, including designing and implementing rigorous evaluation metrics for non-deterministic AI features at scale.
- Strong background in building cloud-based services using AWS, GCP, or Azure, with experience managing high-volume data and various data stores.
- Experience in recruiting, hiring, and scaling high-performing Machine Learning or engineering teams.
- Exceptional communication and collaboration skills, with a proven ability to mentor engineers, influence product direction, and drive results across multiple teams.
Nice to have
- A Master's or Ph.D. in Computer Science, Machine Learning, Data Science, Statistics, or a closely related quantitative field from a top-tier university.
- A track record of relevant publications at top ML conferences or significant open-source contributions.
- Experience working on conversational AI agents.
- Experience working in a geographically distributed setting.
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- A retirement savings program
Additional details
- At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
- Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.
- As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
- We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
- While we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
- This role will be remote, and based in India - <Karnataka, Tamil Nadu, Telangana State, Maharashtra and New Delhi>.
- We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
- Twilio thinks big. We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
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