Collection Manager - TL - Lending Collections (EM Recovery)
Paytm
Raipur, Chhattisgarh, IndiaPosted 2 months ago
Skill Required
BusinessObservability
Key highlights
- 4+ years of relevant experience in Collections required
- Lead collections target and team management for a specified area
Role overview
Lead the collections target and control collection flow for a specified area. The role involves managing a large team of collection officers, overseeing their productivity and performance, and serving as a liaison between creditors and consumers to address overdue payments, collection activity, client queries, and repayment plans. Paytm is India's leading mobile payments and financial services company, pioneering mobile QR payments and technologies to support small businesses with payments and commerce, with a mission to serve half a billion Indians and bring them into the mainstream economy through technology.
Responsibilities
- Achieve collection targets of the area assigned, control flow cases, and focus on non-starters.
- Ensure documented feedback.
- Ensure adequate feet on street availability (bucket-wise/segment-wise).
- Manage productivity by fixing productivity parameters for Collection Officers, Agencies, and In-house team.
- Monitor performance against set parameters and conduct weekly reviews with Collection executives.
- Ensure background checks of all collection agencies hired.
- Identify and manage training needs of the Collection Executives.
- Evaluate the performance of all Collection Executives.
- Support Collection officers in legal/police issues and collection activities.
Requirements
- More than 4+ years of relevant experience in a Collections role.
- Excellent Communication Skills.
- Negotiation skills - strong bias for driving results in a high-performance environment.
- Strong Relationship and Leadership skills.
- Working Knowledge of Computers.
Nice to have
- People Management Skills.
- Demonstrated Success and achievement orientation.
- Graduation/Post Graduation preferred.