Area Collections Manager - Manager - Lending Collections
Paytm
Vadodara, Gujarat, IndiaPosted 4 months ago
Skill Required
BusinessObservability
Key highlights
- 5+ years of relevant experience in Collections role required
- Graduation/Post Graduation preferred
- Flexible working options
- Part of India’s largest digital lending story
Role overview
Lead the collections target and control collection flow for a specified area. The role involves managing a large team of collection officers, overseeing their productivity and performance, and serving as a liaison between creditors and consumers. The team is responsible for observing accounts to identify overdue payments, reporting collection activity, addressing client queries, and developing repayment plans. This is an opportunity to be part of India’s largest digital lending story, democratizing credit for deserving consumers and merchants.
Responsibilities
- Achieve collection targets of the area assigned, control flow cases and focus on non starters.
- Ensure documented feedback.
- Ensure adequate feet on street availability/bucket wise/segment wise.
- Manage productivity for fixing productivity parameters for Collection Officers, Agencies, and In-house team.
- Monitor performance against set parameters and conduct weekly reviews with Collection executives.
- Ensure background checks of all collection agencies hired.
- Identify and manage training needs of the Collection Executives.
- Evaluate the performance of all Collection Executives.
- Support Collection officers in legal/police issues/Collection Activities.
Requirements
- More than 5 years of relevant experience in Collections role.
- Graduation/Post Graduation preferred.
Nice to have
- People Management Skills.
- Demonstrated success and achievement orientation.
- Excellent Communication Skills.
- Negotiation skills - strong bias for driving results in a high-performance environment.
- Strong Relationship and Leadership skills.
- Working Knowledge of Computers.
Benefits
- Flexible working options to suit individual needs.
- Opportunity to develop your career in a diverse and inclusive workplace.
- A great place to grow, thrive, and belong where diverse backgrounds, perspectives, and life experiences are celebrated.
- Work is Fun!!
Additional details
- Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce.
- Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
- Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.
- With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here.