Fraud Risk & Compliance Manager
Paytm
Noida, Uttar Pradesh, IndiaPosted 2 months ago
Skill Required
TechnologyMachine LearningEngineeringanalyticalObservabilitybuildingfintechPythonSQLAI
Key highlights
- 10+ years of experience required
- Expertise in Indian digital payment systems (UPI, IMPS, Wallets, etc.)
- Leadership role with team management responsibilities
- Regulatory liaison with RBI, NPCI, and LEAs
Role overview
We are seeking a highly experienced, data-driven Fraud Risk Management professional to lead our fraud detection, investigation, and regulatory compliance frameworks. In this role, you will be responsible for safeguarding our digital payments ecosystem (including UPI, IMPS, Wallets, and Merchant platforms) by engineering advanced risk rules, optimizing machine learning models, and leading high-performing operational teams. You will also act as a primary liaison with key regulatory bodies (RBI, NPCI) and Law Enforcement Agencies (LEAs) to ensure ironclad compliance and proactive risk mitigation.
Responsibilities
- Spearhead the end-to-end implementation of all fraud risk-related circulars and compliance mandates from the RBI, NPCI, and FIU.
- Own and ensure the timely, accurate submission of critical regulatory implementations on the PCOMP portal.
- Serve as the primary point of contact for ad-hoc risk inquiries from regulatory bodies and Law Enforcement Agencies (LEA).
- Prepare and present advanced data analysis and high-level risk reports for Board-level forums, including the Risk Management Committee (RMC).
- Codify, test, and deploy hundreds of high-impact risk rules (velocity, blacklists, compliance) using Python and SQL to counter emerging fraud vectors.
- Query and analyze large-scale transactional and profile data to identify patterns, build automated daily alert reports, and perform Root Cause Analysis (RCA).
- Partner cross-functionally with Tech and Data Science teams to refine and optimize Machine Learning/AI-driven risk models to boost detection efficiency and reduce false positives.
- Lead end-to-end investigations into sophisticated digital payment fraud across UPI, IMPS, RTGS, PPI wallets, and merchant platforms.
- Oversee real-time transaction monitoring systems and instant containment protocols to mitigate active fraud threats.
- Author and standardize Standard Operating Procedures (SOPs) to streamline fraud risk workflows and drastically reduce case resolution times.
- Direct, mentor, and upscale a large operations team (including Team Leaders) covering customer fraud support, transaction monitoring, and grievance handling.
- Collaborate closely with Product, Tech, and Compliance teams to secure stakeholder sign-offs and integrate preventive risk controls seamlessly into the product architecture.
Requirements
- 10+ years of progressive experience in Fraud Risk Management, Digital Payment Scams, and Cyber Incident investigations within a FinTech, Payment Bank, or digital banking environment.
- Proficient in SQL and Python.
- Deep understanding of Indian digital payment architectures (UPI, TPAP frameworks, Wallets, IMPS) and corresponding regulatory landscapes (RBI and NPCI guidelines).
- Exceptional leadership, team building, and performance management capabilities.
- Strong strategic communication skills tailored for board-level and executive stakeholders.
- Analytical, problem-solving mindset with a keen eye for forensic detail.
Nice to have
- Postgraduate qualifications in Business Administration and Machine Learning & AI are highly preferred.
- CFE (Certified Fraud Examiner) or equivalent professional risk/fraud certifications are a significant advantage.