Posted today · be early
Technical Account Manager
Nebius
WorldwideremotePosted today
Skill Required
Technical-Account-ManagerCustomer-Success-EngineeringSolutions-EngineeringTechnical-Customer-SuccessAI-ML-Customer-SuccessSenior-Technical-Account-ManagerTechnical Leadsoftware engineeringSystem DesignDesign SystemEngineeringetc.)designReactCloudDesign PatternsGenerative AIandAIMachine LearningFulltime
Key highlights
- Competitive salary and comprehensive benefits package
- Remote work available from Europe
- Over 1400 employees with 400+ highly skilled engineers
- Headquartered in Amsterdam, listed on Nasdaq
- Requires solid understanding of cloud/infrastructure systems and distributed systems
- Requires experience working directly with technical customers (engineers, ML teams)
Role overview
We're looking for a Technical Account Manager (TAM) to help our customers successfully transition from proof-of-concept to production and scale their AI workloads on Nebius infrastructure. This role sits at the intersection of engineering, delivery, and customer success – ensuring that what was promised during pre-sales actually works reliably in production. You will work closely with customer engineering teams, Solution Architects, and Product/Infrastructure teams to drive stable, performant, and cost-efficient deployments.
Responsibilities
- Lead the transition from PoC to production
- Ensure customer workloads are deployed, stable, and scalable
- Drive time-to-production and time-to-value
- Monitor and improve performance (latency, throughput), cost efficiency, and reliability
- Identify and resolve bottlenecks proactively
- Work directly with customer engineering teams
- Provide guidance on best practices and optimization
- Translate technical challenges into actionable solutions
- Act as a primary technical contact for production issues
- Coordinate with internal teams to resolve incidents
- Communicate clearly during high-pressure situations
- Identify opportunities to optimise and expand usage
- Provide structured feedback to Product and Infrastructure teams
- Help shape better solutions based on real customer needs
Requirements
- Solid understanding of cloud or infrastructure systems
- Solid understanding of distributed systems or high-load applications
- Ability to troubleshoot and reason about system performance
- Experience working directly with technical customers (e.g. engineers, ML teams)
- Ability to communicate complex topics clearly and effectively
- Strong sense of ownership – you drive outcomes, not just tasks
- Ability to manage multiple customers and priorities
- Structured, proactive, and solution-oriented mindset
Nice to have
- Knowledge of AI/ML workloads (LLMs, inference, etc.)
- Experience with GPU workloads or AI infrastructure
- Familiarity with inference frameworks (e.g. vLLM, TensorRT, etc.)
- Background in solutions engineering, SRE, or technical support in B2B environments
Benefits
- Comprehensive benefits package
- Opportunities for professional growth within Nebius
- Flexible working arrangements
- A dynamic and collaborative work environment that values initiative and innovation
Additional details
- Headquartered in Amsterdam and listed on Nasdaq
- Global footprint with R&D hubs across Europe, North America, and Israel
- Team of over 1400 employees, including more than 400 highly skilled engineers
- In-house AI R&D team
- You're welcome to work remotely from Europe
- This role is NOT a sales role (though you will support expansion through value)
- This role is NOT a pure support role (you won't just react to tickets)
- This role is NOT a solution architect role (you won't design systems from scratch)
- Nebius is leading a new era in cloud computing to serve the global AI economy
- We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams
- Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field
- We're growing and expanding our products every day
- Originally posted on Himalayas
