Collection Manager - TL - Lending Collections (EM Recovery)
Paytm
Amritsar, Punjab, IndiaPosted 4 months ago
Skill Required
BusinessObservability
Key highlights
- 8+ years of relevant experience in Collections role required
- Lead collections target and team management
Role overview
Lead the collections target and control collection flow for a specified area. The role involves managing a large team of collection officers, overseeing their productivity and performance, and serving as a liaison between creditors and consumers to address overdue payments, collection activity, client queries, and repayment plans.
Responsibilities
- Achieve collection targets of the area assigned, control flow cases and focus on non starters.
- Ensure documented feedback.
- Ensure adequate feet on street availability/bucket wise/segment wise.
- Manage productivity for fixing productivity parameters for Collection Officers, Agencies, and In-house team.
- Monitor performance against set parameters and conduct weekly review with Collection executives.
- Ensure background check of all collection agencies hired.
- Identify and manage training needs of the Collection Executives.
- Evaluate performance of all Collection Executives.
- Support Collection officers in legal/Police issues/Collection Activities.
Requirements
- More than 8+ years of relevant experience in Collections role.
- Demonstrated success and achievement orientation.
- Excellent Communication Skills.
- Negotiation skills - strong bias for driving results in a High performance environment.
- Strong Relationship and Leadership skills.
- Working Knowledge of Computers.
- Graduation/Post Graduation preferred.
Nice to have
- People Management Skills.
Additional details
- Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce.
- Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
- About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.