Solutions Engineering Manager, APAC
Glean
Bangalore, IndiaPosted 3 months ago
Skill Required
SalesEngineering ManagerEngineeringAWSAzureCloud SecurityGCPServiceNownetworkingsecurityEmbedded CGitCloudAPIsGenerative AIAI
Key highlights
- Hybrid role (4 days/week in Bangalore office)
- 7-10+ years of SE experience required
- Eligible for variable compensation, equity, and benefits
- Leadership role in a rapidly growing software company
Role overview
Glean is the Work AI platform that helps enterprises work smarter with AI, offering intelligent Search, an AI Assistant, and scalable AI agents on a secure, open platform. The Solutions Engineering Manager (SEM) will lead a team of solutions engineers in APAC, driving pre-sales engagements (technical discovery, demos, workshops, pilots) and customer adoption, growth, and business value for Glean’s Work AI platform. The role involves mentoring SEs, aligning cross-functional priorities, and acting as the primary technical advisor for customers, ensuring satisfaction and retention while contributing to product enhancements and industry best practices.
Responsibilities
- Develop and lead a high-performing team of solutions engineers, providing mentorship, guidance, coaching, and ongoing support
- Establish and maintain your role as a territory/segment’s primary technical advisor; think of yourself as the CTO of every customer relationship
- Work with your team of SEs as well as prospects and customers to connect to new data sources including custom integrations
- Leverage top sales methodologies and frameworks, like Command of the Message and MEDDPICC, to lead technical discovery and improve scoping, deal inspection, and technical and business value delivery
- Identify opportunities for expansion of Glean within customer install bases
- Collaborate cross-functionally (including, sales and services) to ensure priorities and expectations between Glean and the customer are aligned and executed
- Help troubleshoot, prioritize, and escalate issues for assigned customers, ensuring customer satisfaction and retention
- Partner cross-functionally with Product Management, Engineering, and Customer Support to drive customer satisfaction, and be the voice of the field to prioritize product enhancements
- Be an active member of the Glean customer technical community helping to drive industry recognition and best practices
Requirements
- Pre or post-sales solution consultant experience in a rapidly growing software company
- Proven experience in people leadership, talent development, and performance management
- 7-10 plus years of SE experience: Managers typically have a proven track record of success in sales engineering, with experience working on complex deals and collaborating with cross-functional teams
- API and integration experience in a hybrid or SaaS environment
- Deep understanding of cloud architecture, security, and networking, including cloud and on-premise
- Deep understanding of integration architecture, including API expertise
- Hands-on experience with cloud technologies, particularly Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure
- Cloud security, information security, and audit experience to represent technical and audit frameworks with customer stakeholders and executives
- Strong Technical Background: SEM must have a strong understanding of the company's products and services, as well as the technical skills to provide guidance and coaching to SEs and customers
- Project Management Skills: Managers must be able to balance multiple priorities and projects simultaneously, prioritize tasks, and allocate resources effectively
- Presentation and Communication skills: SEMs must be able to communicate technical information to non-technical stakeholders, both internally and externally
- Excellent active listening, communication, and professional presentation skills
- High emotional intelligence
- Project planning and execution capabilities
- Proactive and self-motivated
- Highly organized and detail-oriented
- Startup DNA + Do Whatever It Takes (DWIT)
- Data-driven mindset for assessing success and identifying opportunities for improvement
Benefits
- Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience
- Certain roles may be eligible for variable compensation, equity, and benefits
Additional details
- This role is hybrid (4 days a week in our Bangalore office)
- We are a diverse bunch of people, and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race
- #LI-HYBRID
- At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required
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- By clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement, and I agree to the terms