Posted today · be early
Assistant Vice President–Lead QA & Proofing Unit
Mashreq
IndiaremotePosted today
Skill Required
QA-ManagerInternal-Controls-ManagerReconciliation-SpecialistOperations-ManagerQA-EngineerVP-Quality-AssuranceQA EngineerUnityanalyticalPower BIEmbedded CTableauetc.)TestNGExceldesignandFulltime
Key highlights
- Required Experience: 10+ years in banking operations/internal controls/reconciliation/assurance
- Key Responsibility: Oversight of enterprise-wide reconciliation proofing (Nostro/Vostro, Inter-branch, etc.)
- Scope: UAE and international operations (Egypt, Pakistan, India, IBG branches)
- Notable Requirement: Proficiency in Smart Stream / TLM and dashboarding tools (Power BI/Tableau/Excel)
Role overview
The AVP – Lead, QA & Proofing Unit is a role within the Operations GRC department at Mashreq Bank. The position is responsible for the independent oversight and quality assurance of enterprise-wide reconciliation proofing across Group Operations and Business Units, including UAE and international operations in Egypt, Pakistan, India, and IBG branches, to preserve an independent assurance role.
Responsibilities
- Oversight of enterprise-wide reconciliation proofing, covering: Nostro/Vostro, Inter-branch accounts, Sundry & suspense GLs, Internal accounts, and VAT reconciliation
- Independent review of reconciliation breaks across all platforms (automated/manual)
- Escalation and closure follow-up of breaks beyond T+3 days (auto) / agreed timelines (manual)
- Thematic reviews, exception trend reporting, and root cause analysis
- Track adherence to reconciliation closure timelines (T+3, etc.)
- Maintain performance dashboards with metrics across divisions and platforms
- Set up QA KPIs aligned with ERF and Group Operations KRIs
- Establish early warning triggers for high-risk or aging items
- Monthly quality assurance sampling of reconciled items
- Tracking accuracy, timeliness, and completeness of proofing controls
- Raising exceptions to the CRU head and relevant BU operations for resolution
- Conducting periodic health-checks aligned with audit and GRC guidelines
- Represent in Operations GRC Risk Councils, FROC and other governance forums
- Ensure % of reconciliations reviewed as part of QA plan per quarter across all account categories
- Drive reduction in aged unreconciled items (>180 and >360 days) and outstanding >T+3 items across platforms
- Ensure % adherence to reconciliation policy and internal controls
- Identify and resolve thematic issues via QA testing
- Ensure timely and accurate reconciliation attestation and proofing validations
- Deliver platform enhancements and automated rules adoption
- Ensure SLA adherence across business units and international/overseas branches
- Ensure successful internal audit and risk reviews with minimal or no observations
- Maintain quality of audit feedback for proofing-related controls
- Ensure no overdue proofing validations
- Recommend remediation plans for recurring proofing issues
- Diagnose systemic control weaknesses across reconciliation processes and recommend design enhancements
- Address recurring break trends and implement data-driven remediation plans across business and product lines
- Resolve conflicts or accountability gaps between Operations, Finance, and Technology teams on account ownership and reconciliation execution
- Mitigate regulatory and audit risks related to unreconciled balances by ensuring preventive and detective controls are in place
- Identify pattern-based failures or non-adherence to reconciliation SLAs
- Drive cross-functional resolution forums for persistent items
- Challenge ownership decisions or business rationales where reconciliation breaks are not justified
- Escalate aging/unjustified open items directly to Head of OpEx & GRC or Head of Central Accounts
- Recommend suspension of automated recon processes if persistent QA failures occur
- Approve monthly QA plans and thematic review scope
- Raise and track Corrective Action Plans (CAPs) jointly with Operations heads
- Approve or Reject proofing certifications
Requirements
- 10+ years in operations/internal controls/reconciliation/assurance roles within banking
- Knowledge of Reconciliation platforms: Smart Stream / TLM, and other tools
- Knowledge of Operations risk, controls, and audit methodology
- Knowledge of Regulatory reporting and reconciliation governance
- Strong analytical and root cause analysis capabilities
- Excellent stakeholder communication and escalation skills
- Proficiency in dashboarding tools (Power BI/Tableau/Excel)
- Team leadership and QA framework design
Additional details
- Job Title: AVP – Lead, QA & Proofing Unit
- Department: Operations GRC
- Direct Supervisor: Head – Internal Controls, Operations GRC
- Internal Interfaces: CRU head, Ops unit heads, Finance (CAD), Technology, Risk, Compliance
- External Interfaces: Audit (Internal & External), Regulators (for proofing expectations), IBG Ops Heads
- Operates independently from the CRU but in close coordination
- Enterprise-wide scope across Group Operations and Business Units
- Covers both UAE and international operations including Egypt, Pakistan, India, and IBG branches
- Maintains reporting line into GRC – not embedded within the CRU to preserve independent assurance role
- Aligned with ERF governance manual, APPM, ORM Guidelines and reporting templates
- Works within a cross-functional, multi-country environment
- Expected to define and enforce centralized standards and controls while balancing local branch needs
- Works with constrained resources in a transformation phase and must effectively build team capacity
- Working Relationships: Directly interfaces with Head of CRU and his leadership team; Matrix relationships with Audit, Risk, Compliance, CAD & Tax teams; Operations GRC leads in Egypt, India, Pakistan
