Collection Manager - Team Lead- Lending Collections
Paytm
Vellore, Tamil Nadu, IndiaPosted 3 months ago
Skill Required
BusinessObservability
Key highlights
- 4+ years of relevant experience in Collections role required
- Flexible working options
- Career development opportunities in a diverse workplace
- Part of India’s largest digital lending story
Role overview
Lead the collections target and control collection flow for a specified area. The role involves managing a large team of collection officers, overseeing their productivity and performance, and serving as a liaison between creditors and consumers. The team is responsible for observing accounts to identify overdue payments, reporting collection activity, addressing client queries, and developing repayment plans. Paytm is India's leading mobile payments and financial services company, pioneering mobile QR payments and aiming to bring half a billion Indians into the mainstream economy through technology.
Responsibilities
- Achieve collection targets of the area assigned, control flow cases and focus on non starters
- Ensure documented feedback
- Ensure adequate feet on street availability (bucket-wise/segment-wise)
- Manage productivity by fixing productivity parameters for Collection Officers, Agencies, and In-house team
- Monitor performance against set parameters and conduct weekly reviews with Collection executives
- Ensure background checks of all collection agencies hired
- Identify and manage training needs of the Collection Executives
- Evaluate performance of all Collection Executives
- Support Collection officers in legal/police issues and collection activities
Requirements
- More than 4+ years of relevant experience in Collections role
- Excellent Communication Skills
- Negotiation skills - strong bias for driving results in a high-performance environment
- Strong Relationship and Leadership skills
- Working Knowledge of Computers
- Graduation/Post Graduation preferred
Nice to have
- People Management Skills
- Demonstrated Success and achievement orientation
Benefits
- Flexible working options to suit individual preferences
- Opportunity to develop career in a diverse and inclusive workplace
- Work environment where diverse backgrounds, perspectives, and life experiences are celebrated
- Work is Fun culture
Additional details
- Liaison between the creditors and consumers
- Team observes accounts to identify overdue payments, reports collection activity, addresses client queries, and develops repayment plans
- India’s largest digital lending story is brewing here
- Unique position to democratize credit for deserving consumers & merchants with 500 mn+ registered users and 21 mn+ merchants