Director, Product Management
Twilio
Remote - IndiaremotePosted 1 month ago
Skill Required
Product ManagementSystem DesignEngineeringwrittendesignCloudAPIsGoAI
Key highlights
- 15+ years of product management experience required
- Remote role based in India (specific states only)
- Competitive pay and comprehensive benefits
- Leadership role managing a team of Product Managers
Role overview
Twilio is seeking a Director, Product Management to lead the strategic vision for the Twilio Flex product, part of the Twilio Platform. In this role, you will define and drive the roadmap for Flex’s features, UI, APIs, Agentic approach, and documentation, enabling internal teams, partners, third-party developers, and customers to innovate and scale their contact center solutions. As a strategic leader, you will collaborate with product, engineering, architecture, and go-to-market teams while managing a team of Product Managers. Additionally, you will serve as a key leader for Twilio’s India location, partnering with senior leadership in Bangalore to shape the working experience of hundreds of Twilions.
Responsibilities
- Define, build, and execute a comprehensive product roadmap for the foundational services, APIs, and developer infrastructure powering the Twilio Flex product ecosystem.
- Lead the evolution of Twilio Flex from a standalone application into a set of decomposable, AI-native components, aligning with Twilio’s strategic platform vision.
- Provide clear ownership, hands-on product management, managing roadmap execution, and operational oversight for the consolidated Flex Product Management team.
- Manage and mentor a team of strong individual Product Managers, fostering a culture of technical rigor, continuous learning, and high performance.
- Champion an outstanding customer experience by driving improvements in APIs, SDKs, documentation, and tooling for internal teams, partners, and external developers.
- Collaborate closely with Engineering, Architecture, Design, and Go-to-Market teams to deliver robust, scalable, and forward-looking Flex capabilities.
- Serve as a key leader for the Twilio India site, partnering with senior leadership in Bangalore to guide and shape the working experience of hundreds of other Twilions.
Requirements
- 15+ years of product management experience, with at least 4 years as a manager leading platform or infrastructure-focused product teams.
- Proven experience in developing and managing platform products such as APIs, developer tools, and cloud-native infrastructure.
- Strong technical acumen and ability to engage deeply with engineering teams on architectural trade-offs, scalability, and highly distributed systems.
- At least 5 years experience working on multi-tenant SaaS and cloud platforms.
- Experience in the Contact Center (CCaaS) or Customer Engagement Platform (CEP) space.
- Demonstrated ability to hire, manage, and mentor a team of Product Managers.
- Bachelor’s Degree or equivalent work experience.
Nice to have
- Familiarity with Voice AI, Agentic frameworks, and AI use in Contact Center products.
- Excellent written and verbal communication skills.
- Ability to work effectively across time zones with globally distributed teams.
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- A retirement savings program
Additional details
- Twilio is a remote-first company, but you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
- This role will be remote, and based in India (only in Karnataka, TamilNadu, Maharashtra, Delhi, Telangana).
- You may be required to travel occasionally to participate in project or team in-person meetings.
- Twilio uses Artificial Intelligence (AI) to help make the hiring process efficient, but every hiring decision is made by real Twilions.
- Twilio is proud to be an equal opportunity employer and participates in the E-Verify program in certain locations, as required by law.
- Twilio supports volunteering and donation efforts of employees to build positive change in their communities.
- Twilio values diverse experiences and encourages all qualified applicants to apply, including those with non-traditional career paths or criminal histories (consistent with applicable laws).
- Scam warning: Twilio will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. Ensure engagement is with an official @twilio.com email address.