Lead - Data Scientist
Freshworks
Bengaluru, , IndiaPosted 1 month ago
Skill Required
Data ScientistNLPSystem DesignGenerative AISignal ProcessingMachine LearningDeep LearningEngineeringR ProgrammingStatisticsData StructuresbuildingHadoopdesignSparkSQLAIFulltime
Key highlights
- Lead role in Generative AI (GenAI) with a focus on employee engagement
- 7+ years of relevant industry experience required
- Build systems scaling to 1M+ Monthly Active Users (MAU)
- Work with real-time streaming data and conversational AI
- Production-grade ML deployment track record required
- Inclusive and diverse work environment
Role overview
As a Lead Data Scientist with a focus on Generative Artificial Intelligence (GenAI) at Freshworks, you will pioneer innovative applications of data science and machine learning in employee engagement. Your work will reshape how users interact with technology by transitioning IT services from traditional dashboards to interactive, conversational experiences backed by real-time streaming data analysis. You will build state-of-the-art conversational servicebots, deliver real-time insights through cutting-edge UI/UX, and develop production-grade AI/ML solutions to solve complex challenges like Text2Action and anomaly detection in time-series data. Freshworks builds uncomplicated service software that delivers exceptional employee and customer experiences, trusted by nearly 75,000 companies globally.
Responsibilities
- Partner closely with product and business teams to deeply understand challenges and opportunities within the GenAI landscape, ensuring data science initiatives align with core organizational objectives.
- Conceptualize, experiment, and design intelligent systems powered by GenAI, applying deep expertise in machine learning, statistics, and advanced mathematics.
- Take full ownership of ML pipelines from start to finish, encompassing data pre-processing, model generation, cross-validation, and continuous feedback integration.
- Collaborate with ML Engineers to design highly scalable systems and model architectures that enable low-latency, real-time ML/AI services.
- Build and develop efficient systems capable of ingesting and processing vast volumes of streaming data.
- Define and monitor key performance metrics that accurately reflect the tangible value delivered to end-users through GenAI solutions.
- Build a state-of-the-art conversational servicebot designed to scale seamlessly across 1 million+ Monthly Active Users (MAU).
- Serve real-time insights to customers through a cutting-edge conversational UI/UX that processes millions of streaming data points.
- Develop production-grade AI/ML solutions to solve complex Text2Action problems.
- Analyze time-series data to detect anomalous behavior instantly.
Requirements
- A Bachelor’s degree or higher in Computer Science, Statistics, Mathematics, or a highly related quantitative field.
- A minimum of 7 years of relevant industry work experience.
- A proven track record of successfully deploying ML projects into production systems, backed by substantial individual contributions.
- Profound understanding of the math underpinning machine learning algorithms, including probability, statistics, linear algebra, calculus, and optimization.
- Hands-on experience with Natural Language Processing tasks utilizing prompt engineering, Large Language Models (LLMs), transformers, and knowledge graphs.
- Proficiency in large-scale computing and Big Data technologies, specifically distributed programming frameworks like Hadoop and Spark.
- Strong proficiency with database systems and schema design, encompassing both SQL and NoSQL databases.
- Exceptional problem-solving and programming skills.
Nice to have
- Natural Language Processing (NLP)
- Statistical ML techniques
- Deep Learning
- Distributed Systems
- Graph algorithms
- Constraint optimization
- Signal processing (speech or vision)
Benefits
- An environment that enables everyone to find their true potential, purpose, and passion.
- A commitment to diversity, equity, and inclusion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.
Additional details
- Organizations everywhere struggle under the crushing costs and complexities of traditional software solutions. Freshworks offers a fresh vision for how the world works by building uncomplicated service software that delivers exceptional employee and customer experiences.
- Freshworks Inc. builds people-first AI solutions to eliminate friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions.
- Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.