Posted today · be early
Software Quality Manager
Wikimedia Foundation
Brazil, Canada, Colombia, Germany, Ghana +14 moreremotePosted today
Skill Required
Software-Quality-ManagerQuality-Assurance-ManagementTest-Engineering-ManagementTechnical-Writing-ManagerSoftware-Testing-LeadershipSoftware-Quality-Assurance-ManagerSoftware-QA-ManagerSoftware-QA-Engineering-ManagerQA-ManagerManual TestingEngineeringR ProgrammingautomationdevelopingdesigningbuildingwrittenTestNGPythondesignPHPandGoFulltime
Key highlights
- Annual salary range (US): $129,193–$202,962
- Requires demonstrated engineering experience in technical management/leadership
- Remote-first, hiring in 40+ countries
- Proven track record managing centralized services (QA, docs, TPM) to product teams
- Experience with multicultural, remote, distributed high-performing teams required
- Preferred: Familiarity with MediaWiki and Wikimedia communities
Role overview
The Wikimedia Foundation seeks an experienced Software Quality Manager to lead two teams (5-10 Test Engineers and 3 Technical Writers) providing testing and documentation services to multiple engineering teams. The role involves fostering a culture where software quality and documentation are everyone's responsibility, driving execution to meet SLAs, expanding automated processes, promoting quality-first practices, overseeing test suites and documentation, and coaching team members. The position supports globally distributed teams working on high-impact initiatives for Wikipedia and sister projects, with a commitment to making knowledge freely available worldwide. The Foundation values diversity and inclusion, recognizing that employees from a broad range of perspectives are essential to creating a knowledge source that benefits everyone.
Responsibilities
- Collaborating with multiple teams and cross-functional stakeholders to align on testing and documentation needs while balancing project goals with technical requirements and team skill sets.
- Driving execution–ensuring SLAs are met, key performance metrics are being tracked, and work is being actively unblocked.
- Expanding and refining automated processes and supporting teams in adopting best practices that improve software quality and technical documentation
- Promoting a mindset of quality and documentation-first practices across the engineering teams.
- Oversee the design, implementation, and maintenance of automated test suites, manual testing practices and technical documentation.
- Ensuring both teams are engaged and productive, and understands the big picture of the different projects they contribute to and how their efforts contribute to it.
- Coaching your team, conducting performance reviews, providing career guidance, and building a professional and inclusive work culture.
Requirements
- Demonstrated engineering experience in a technical management or leadership role.
- Strong hands-on experience developing, designing, and reviewing software applications using languages such as Go, Python, PHP, or other object-oriented programming languages.
- Proven track record of managing a team that provides critical centralized services (such as quality assurance, technical documentation or technical program management) to various product teams.
- Experience managing the expectations of diverse teams with varying goals, ensuring that your service team prioritizes tasks effectively and delivers value across the organization.
- Excellent verbal and written communication skills in English, with the ability to articulate complex technical topics and solutions clearly and concisely.
- An established track record and prior success in working with a multicultural, remote and distributed high-performing team.
Nice to have
- Alignment with our mission and values.
- Experience with open source development methodologies and open source community.
- Technical background in either manual and automated testing or technical documentation writing
- Strong ability to identify and implement strategies that improve testing and documentation practices, ensuring they scale with the organization’s needs.
- Excellent communication and follow-up skills. You’re actively engaged, and your team feels involved and well-informed about what’s happening in the team and broader organization.
- Experience with remote work and the level of engagement and communication it takes to build a geographically distributed team that is functional and healthy.
- Experience with large-scale, global developer ecosystems and platforms and managing the risks and opportunities associated with them.
- Resilience—we work on new and interesting problems in public and collaborative ways.
- Working together for outcomes, and being willing to change course.
- Passionate about developing people and platforms, with a focus on fostering a strong product-minded culture.
- Knowledge of testing automation tools for E2E and Visual Regression
- Knowledge of documentation as code tools such as Markdown
- Experience in transitioning Test Engineers from manual testing towards automation
- Experience editing Wikipedia or with the Wikipedia, Wikidata, or Wikimedia Commons communities or other collaborative enterprises.
- Familiarity with MediaWiki.
Benefits
- Remote-first organization with staff in 40+ countries
- Competitive, equitable compensation aligned with values and culture
- Commitment to diversity, inclusion, and equitable workplace
- U.S. Benefits & Perks (details available via link)
Additional details
- The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive.
- The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.
- As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.
- The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$ 129,193 to US$ 202,962 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.
- *Please note that we are currently able to hire in the following: US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District) Countries: Brazil, Canada, Colombia, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only) We periodically review this list to streamline to ensure alignment with our hiring requirements.
- All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.
- If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at or +1 (415) 839-6885.
- More information: U.S. Benefits & Perks, Applicant Privacy Policy, Wikimedia Foundation, What does the Wikimedia Foundation do?, What makes Wikipedia different from social media platforms?, Our Projects, Our Tech Stack, News from across the Wikimedia movement, Wikimedia Blog, Wikimedia 2030.
- Originally posted on Himalayas