Senior Engineer – Observability Platform
Postman
Bengaluru, Karnataka, IndiaPosted 1 month ago
Skill Required
Platform EngineeringPlatform EngineerObservabilitySystem DesignElasticsearchPrometheusDatadogNode.jsPostmanPythonJava
Key highlights
- Staff Engineer role in Observability team
- 10+ years of software engineering experience required
- In-office work model (5 days/week in most hubs)
- Comprehensive benefits including medical, PTO, and wellness programs
Role overview
Postman is the world’s leading API platform, used by over 45 million developers and 500,000 organizations, including 98% of the Fortune 500. The company is seeking a Staff Engineer for its Observability team to drive world-class observability capabilities, improve reliability, performance, and developer productivity. This role involves partnering with cross-functional teams to address systemic issues, establish operational excellence, and ensure engineering teams have the visibility needed to operate at scale. Success in this position means creating the visibility and insights that enable every engineering team at Postman to build and operate reliable products with confidence.
Responsibilities
- Drive the technical vision and architecture for Postman's observability platform.
- Design and build scalable solutions for metrics, logging, tracing, alerting, and operational analytics.
- Investigate complex production issues, identify root causes, and drive long-term corrective actions.
- Partner with engineering teams to improve service reliability, availability, performance, and operational maturity.
- Establish observability standards, best practices, and instrumentation frameworks across the company.
- Build tooling and automation that enable faster incident detection, diagnosis, and resolution.
- Leverage telemetry data to uncover performance bottlenecks, capacity risks, and reliability gaps.
- Drive cross-functional initiatives focused on platform health, operational excellence, and engineering productivity.
- Mentor senior engineers and help raise the technical bar across the organization.
Requirements
- 10+ years of software engineering experience with significant exposure to distributed systems and cloud-native architectures.
- Strong expertise in observability domains including monitoring, logging, distributed tracing, telemetry pipelines, and incident management.
- Experience operating large-scale production systems with a strong focus on reliability, scalability, and performance.
- Deep understanding of system debugging, root-cause analysis, performance optimization, and production operations.
- Strong programming experience in one or more languages such as Go, Java, Python, Node.js, or similar.
- Experience with observability technologies such as OpenTelemetry, Prometheus, Grafana, Elasticsearch, Datadog, New Relic, Splunk, Honeycomb, or equivalent platforms.
- Ability to influence technical direction across teams without direct authority.
- Strong communication skills and a data-driven approach to problem-solving.
Nice to have
- Experience building internal developer platforms or observability platforms at scale.
- Exposure to AIOps, intelligent alerting, anomaly detection, or AI-powered operational tooling.
- Experience driving reliability initiatives across multiple engineering organizations.
- Background in SRE, Platform Engineering, Infrastructure Engineering, or Developer Productivity.
Benefits
- Full medical coverage
- Flexible PTO
- Wellness reimbursement
- Monthly lunch stipend
- Wellness programs for physical and mental health
- Frequent and fascinating team-building events
- Donation-matching program
Additional details
- Postman is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore.
- Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners.
- Postman operates on an in-office model: 5 days a week for hubs in San Francisco Bay Area, Boston, Austin, New York City, Tokyo, and London; Bangalore currently 3 days a week, transitioning to 5 days by the end of the year.
- Postman values in-person collaboration for shared knowledge, brainstorming, communication, and building trust.
- Postman follows a pay-on-performance philosophy and offers a flexible schedule.
- Postman is an Equal Employment Opportunity and Affirmative Action Employer.
- Headhunters and recruitment agencies may not submit resumes/CVs without a signed agreement with Postman.